Federal Finance Program Manager, Customer Ops (Onsite)

Heartland Consulting; Washington (District of Columbia); On-site; USD 140,000 - 150,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Heartland Consulting in Washington, DC is seeking a Program Manager to lead a federal financial customer-service program for a DHS component. You will be the senior lead, the client’s primary contact, and accountable for quality, schedule, and deliverables.

The role requires directing day-to-day performance, building transition plans, maintaining the integrated program plan, and coordinating a diverse team while ensuring compliance with federal rules.

Qualifications

• Bachelor’s degree in business administration or a related field.
• Five years providing oversight and executive-level management of project or contract operations across multiple projects.
• PM certification such as PMP, FAC-P/PM Level II, or equivalent.
• At least three years of federal financial management experience.
• Supervision of employees across multiple labor categories on similar work.
• Strong oral and written communication with senior management.
• Experience on private-sector and federal projects of similar size and scope, including business-case development.
• U.S. citizenship and English fluency; able to obtain DHS suitability/background check.

Responsibilities

• Direct day-to-day performance of a firm-fixed-price task order for federal financial services.
• Serve as the single contact for contracting officer and government program manager.
• Build and run the transition, including onboarding plan within 10 days after award.
• Own the program plan, schedule, and related plans; keep the schedule current weekly.
• Assign work and supervise a mixed team of analysts, operations specialists, and a dashboard developer.
• Deliver weekly and monthly status, action-item tracking, and biannual reviews.
• Prepare business cases and management briefings for senior federal leaders.
• Ensure compliance with federal financial-management, records, privacy, and information-security rules.

Skills

Executive-level management

Federal financial management

Team supervision

Stakeholder communication

Certification in project management

Citizenship & English fluency

DHS suitability readiness

Onsite work readiness

Education

Bachelor’s degree in business administration or related field

Job description

Heartland Consulting in Washington, DC is seeking a Program Manager to lead a federal financial customer-service program for a DHS component. You will be the senior lead, the client’s primary contact, and accountable for quality, schedule, and deliverables.

The role requires directing day-to-day performance, building transition plans, maintaining the integrated program plan, and coordinating a diverse team while ensuring compliance with federal rules.