Customer Service Programs Lead - Hybrid Ops & Reporting

FM Talent Source; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Job summary

FM Talent Source seeks a Customer Service Program Lead for a full-time, hybrid position in Washington, DC. The role coordinates customer service operations, reporting, cost analyses, and stakeholder communications to ensure delivery excellence.

The ideal candidate has a background in accounting/finance, strong analytical skills, and a PMP or FAC-P/PM Level I certification. DHS ICE/public trust suitability is required.

Qualifications

• Bachelor's degree in accounting, finance, business administration or related field.
• Minimum three years in program, project, or operations management.
• Experience with Federal Accounting or Federal Financial Management activities.

Responsibilities

• Lead daily customer service operations and engagement activities.
• Oversee reporting, workload tracking, and performance monitoring.
• Support billing models, cost allocation, and financial analyses.

Skills

Strong communication

Analytical thinking

Organizational skills

Education

Bachelor's Degree in relevant field

PMP / FAC-PPM Level I (certification)

Tools

Microsoft Excel

Microsoft Project

PowerPoint

Word

Outlook

Job description

FM Talent Source seeks a Customer Service Program Lead for a full-time, hybrid position in Washington, DC. The role coordinates customer service operations, reporting, cost analyses, and stakeholder communications to ensure delivery excellence.

The ideal candidate has a background in accounting/finance, strong analytical skills, and a PMP or FAC-P/PM Level I certification. DHS ICE/public trust suitability is required.