Federal Employee Insurance Customer Service Agent (Fully Remote)

TP Gov Services; United States; Remote; USD 32,000 - 42,000; Full time

Job summary

TP Gov Services provides customer service and support for federal employee insurance programs. The role focuses on assisting federal employees with benefits navigation and enrollment options, handling calls, and recording inquiries in web-based systems.

This temporary position runs through December with potential for additional hours and includes a transfer program for team members in good standing. A fast-paced environment emphasizes accuracy and responsiveness.

Qualifications

• High School Diploma or GED required or preferred.
• Prior customer service experience is preferred.
• Strong computer navigation skills with ability to use dual monitors and multiple databases.

Responsibilities

• Provide exceptional customer service to federal employees navigating insurance benefits and enrollment options.
• Handle inbound and outbound calls while documenting inquiries in web-based systems.

Skills

Customer service

Multitasking

Computer skills

Dual monitors

Education

High School Diploma or GED

Tools

CRM databases

Job description

• Provide exceptional customer service to federal employees navigating insurance benefits and enrollment options.
• Handle inbound and outbound calls while documenting inquiries in web-based systems.

Schedule & Training:

• Paid training lasts approximately one week with mandatory attendance.
• Work Monday through Friday between 8:00 AM and 9:00 PM EST with schedules varying by business needs.

Qualifications:

• High School Diploma or GED and prior customer service experience preferred.
• Strong computer navigation skills with ability to use dual monitors and multiple databases.

Additional Information:

• This temporary position is expected to continue through December with opportunities for additional hours.
• TP Gov Services offers a transfer program for team members in good standing.

TP Gov Services provides customer service and support for federal employee insurance programs. The company emphasizes a supportive, fast-paced environment and offers a dedicated employee transfer program for temporary team members.