Federal Disaster Assistance Representative

Fortuity Calling, LLC; Phoenix (AZ); Remote; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health & Wellness stipend

Paid training

Health & Wellness benefits

Job summary

Fortuity Calling, LLC is urgently hiring a Federal Disaster Assistance Representative in Phoenix, AZ, with onsite Columbus option. The role involves assisting disaster-impacted individuals, guiding them through registrations, and ensuring accuracy in data entry while following federal guidelines.

Training is provided; start dates are October 17–19, 2026. Requirements include 18+, US citizenship, a high school diploma or GED, and strong English communication.

Qualifications

• Must communicate clearly in English, both written and spoken.
• Strong customer service and active listening skills are required.
• Ability to enter data accurately and maintain records.
• Comfort navigating multiple computer applications concurrently.
• Empathetic, patient, and professional in stressful situations.

Responsibilities

• Answer inbound calls from individuals seeking federal disaster assistance.
• Assist customers with registrations, applications, and inquiries.
• Provide accurate information about available programs and resources.
• Document interactions and update information in computer systems.
• Adhere to scripts, procedures, and security requirements.
• Participate in required training and coaching.

Skills

Excellent communication

Active listening

Customer service

Attention to detail

Data entry

Multi-app navigation

Empathy

Education

High school diploma or GED

Tools

CRM systems

Job description

At Fortuity, we don’t just offer jobs—we build careers. From day one, we focus on your personal growth, professional development, and long-term success.

Join a team that values your potential and helps you achieve your goals.

Open Positions:

Position:Federal Disaster Assistance Representative

Location: Phoenix, AZ

Job Id:229

# of Openings:1

Fortuity Calling, LLC

Expected Start Date: October 17–19, 2026 – IMMEDIATE HIRING!

Pay: $23.28–$24.12 per hour (including Health & Wellness stipend; location-specific compensation subject to confirmation)

Job Type: Full-Time, Temporary Assignment

Work Locations:

Columbus, OH: Onsite at 775 W. Broad Street, Columbus, OH 43222

Phoenix, AZ: Remote – Must reside in the Phoenix metropolitan area

URGENT HIRING – IMMEDIATE OPENINGS!

Fortuity Calling is urgently hiring Customer Service Representatives to support a federal disaster assistance program, with positions expected to start October 17–19, 2026!

We are seeking dependable, compassionate, and detail-oriented individuals who are ready to move quickly through the hiring and onboarding process.

This is an opportunity to make a meaningful difference by helping individuals and families impacted by natural disasters access critical assistance and resources.

Candidates must be available to begin work between October 17 and October 19, 2026, and complete all required pre-employment screening and onboarding requirements.

English-speaking applicants are encouraged to apply. Spanish language proficiency is not required.

What You’ll Do

Answer inbound calls from individuals seeking federal disaster assistance.

Assist customers with disaster assistance registrations, applications, and general inquiries.

Provide accurate information about available assistance programs and resources.

Deliver compassionate, patient, and professional customer service.

Accurately document customer interactions and update information in computer systems.

Follow established procedures, scripts, and federal security requirements.

Protect confidential and sensitive customer information.

Meet performance expectations for quality, attendance, accuracy, and productivity.

Participate in required training and coaching.

What We’re Looking For

Required Qualifications:

Must be at least 18 years of age.

Must be a U.S. citizen due to federal program requirements.

High school diploma or GED.

Strong verbal and written English communication skills.

Excellent customer service and active listening skills.

Ability to navigate multiple computer applications simultaneously.

Strong attention to detail and accurate data entry skills.

Ability to remain calm, professional, and empathetic when assisting customers in stressful situations.

Reliable attendance and flexibility to work assigned schedules.

Ability to complete required federal suitability and background screening.

Must be available to start October 17–19, 2026.

Preferred Qualifications:

Previous customer service or contact center experience.

Experience supporting government programs, healthcare, insurance, or other regulated services.

Experience handling high-volume inbound calls.

Familiarity with customer relationship management (CRM) systems.

Total Hourly Compensation: $23.28–$24.12, depending on work location and applicable federal wage requirements.

Compensation includes an hourly base wage and a Health & Wellness fringe benefit contribution, as applicable.

Competitive hourly compensation.

Health & Wellness benefits in accordance with applicable federal contract requirements.

Paid training.

Opportunities to gain valuable federal program experience.

Supportive, team-oriented work environment.

Final compensation details will be provided during the hiring process.

Training & Scheduling

Anticipated Start Date: October 17–19, 2026.

Full-time employment, approximately 40 hours per week.

Regular schedules may include evenings, weekends, and holidays depending on program needs.

Reliable attendance throughout training and employment is essential.

Candidates must be able to complete onboarding requirements promptly.

Because this position supports a federal government program, selected candidates must:

Successfully complete required background checks and federal suitability screening.

Complete all required employment documentation promptly.

Complete mandatory security, privacy, and program-specific training.

Comply with federal information security and confidentiality requirements.

Employment and assignment are contingent upon successfully meeting all applicable federal screening and onboarding requirements. The anticipated start date may change based on government approval and operational needs.

About Fortuity Calling

Fortuity Calling is a U.S.-based customer experience and contact center services company headquartered in Columbus, Ohio. We provide high-quality customer support services while creating meaningful employment opportunities in the communities we serve.

Our mission is to connect people with opportunities and deliver exceptional service through a committed, people-focused workforce.

Fortuity Calling, LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodations are available during the application and hiring process.

At Fortuity, we are vigilant in creating an environment where every individual feels valued, respected and empowered.

We acknowledge the unique perspectives and experiences that each team member brings to our contact center and encourage everyone to bring their full authentic selves to work every day

From supporting local charities and donation drives for schools, to hosting holiday events for our families, our Community Engagement efforts are dedicated to making a positive impact beyond our office walls

Investing in Untapped Local Talent

Recognizing the individuality of each person’s journey, we are committed to understanding, supporting, and championing the unique paths our team members tread

Benefit from an extensive spectrum of training opportunities, including continuous skills reinforcement and advanced leadership programs

By investing in the quality of our workforce employees, we are investing in the quality of our work, ensuring we consistently deliver excellence to our clients

Whether your advancement journey takes you to a higher position within Fortuity, or on a pathways program to a larger corporate partner’s company, we are here to support, celebrate and offer guidance

Hear from our Employees

“Fortuity isn’t just an office- it’s a community of people who go above and beyond to uphold our core values that we strive for. I have had many opportunities for advancement, which shows my dedication and focus mean something here- that is why I am happy to work at Fortuity.”

Tammy, TRAINING SUPERVISOR

“Fortuity walks the talk and actually cares about you personally. It feels like family! I have developed and grew so much… that's why I love working here! The inclusivity is felt through every aspect, especially in the way that employees are valued and cared for.”

“Fortuity is a start thats going to make my future so bright! I'm so glad to call this my work home. I truly cant express how lovely the job has been honestly.”

“Fortuity is the only place of business that I have witnessed that stands by its missions, and those missions are rooted in doing good for our employees.”

Mari, MANAGER

“Just want to say thank you to everyone for making this place feel like a second home. Every laugh, smile and minute here has been so enjoyable. Coming here to work has been so enjoyable because I feel like this is more of a family and the support from the leaders here is beyond amazing.”

“Being entrusted to help support the our agents has been one of the most rewarding parts of this journey. Watching them learn, develop new skills, gain confidence, and grow into their roles has been incredibly fulfilling, and I feel fortunate to have played even a small part in that process.”

We go the extra mile to connect our team with resources to alleviate their overall stress, enabling them to maximize their performance.