Customer Success Manager

Two Six Technologies; Herndon (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement benefits

Paid leave

Tuition assistance

Professional development

Job summary

Two Six Technologies is seeking a Customer Success Manager to support Federal and National Security customers, embedded with mission partners to ensure successful deployment of Zero Trust encryption products in high-security environments.

You will drive user adoption, manage on-site customer relationships, coordinate subscription renewals, and relay mission requirements to Engineering and Product teams to shape the roadmap. A TS/SCI w Polygraph clearance is required for this role.

Qualifications

• 2+ years of on-site customer success experience with federal or DoD customers.
• Experience managing renewals and expanding existing accounts.
• Ability to communicate cryptographic and security concepts to diverse audiences.
• Ability to work independently in high-security environments.

Responsibilities

• Guide product integration with federal customers and customer engineers.
• Maintain on-site presence to ensure user satisfaction and identify new programs.
• Coordinate renewals and monitor subscription health metrics.
• Collaborate with partners to ensure seamless integration with mission systems.
• Explain cryptographic concepts to technical operators and agency leadership.
• Gather requirements and relay feedback to Engineering/Product for roadmap.

Skills

Account management

Renewals management

Federal/National security awareness

On-site customer engagement

Strong communication

Job description

At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future.

Two Six Technologies is looking for a Customer Success Manager to join our team supporting Federal and National Security customers. This person will serve as the primary customer representative embedded with mission partners to support the implementation of our Zero Trust data encryption products, working alongside customer engineers to ensure smooth software and hardware deployment in high-security environments. In parallel, this person will navigate the customer's organization to drive user adoption, secure subscription renewals, and bring critical mission requirements back to our core engineering team.

What you will do:

• Guide successful product integration within federal environments, working closely with customer engineers.
• Maintain a proactive on-site presence to ensure user satisfaction, uncover operational friction, and identify new programs or agencies that could leverage our encryption capabilities.
• Organize, track, and manage customer subscription renewals, ensuring continuity of service and monitoring account health metrics.
• Coordinate with corporate and defense-tech partners to ensure our software and hardware products integrate seamlessly with broader mission systems to deliver unified value.
• Confidently explain high-level cryptographic, Zero Trust, and architectural concepts to both technical operators and non-technical agency leadership.
• Act as the voice of the customer: gather requirements and feature requests and collaborate directly with Engineering and Product teams to shape the roadmap.

What you will need (basic qualifications):

• Knowledge of encryption techniques, and secure network protocols.
• A deep understanding of the missions supported by US Federal agencies, the Department of Defense (DoD), or the Intelligence Community, including at least 2 years of on-site experience.
• Experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.
• Experience managing a range of customer types and needs.
• Experience building, managing, and operating within budgets.
• Ability to work independently.

Nice If You Have Experience with:

• Prior experience in a customer success role supporting federal or defense customers through software or hardware products.
• Business development experience, including hands-on experience managing government contract vehicles (e.g., AWS ICMP or IDIQs with GSA).
• Experience with government cloud platforms (e.g., AWS GovCloud, Azure Government).

Security Clearance:

Active TS/SCI w Polygraph

Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development.

The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements.

Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law. For more information review the Two Six Technologies Equal Employment Opportunity and Aff…

If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to [e-mail] . Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.

Additionally, please be advised that this business uses E-Verify in its hiring practices.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Two Six Technologies’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.