Federal Customer Success Engineer — Remote

NEPSE Trading; Washington, Northern (District of Columbia, KY); Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays

Paid time off

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Customer Success Engineer to act as a trusted advisor, guiding federal and public sector customers to achieve outcomes with Cribl observability solutions. You will coordinate across teams, demonstrate value to executives, and drive customer success throughout the lifecycle.

This remote-first role requires 5+ years in post-sales, GovCloud/FEDRAMP experience, and deep knowledge of data pipelines, observability, and security.

Qualifications

• 5+ years in a related function with direct customer advocacy and engagement experience in post-sales.
• GovCloud or FEDRAMP experience.
• Customer-facing presentation history in program reviews or similar events.
• Direct experience with Observability, Logs, Metrics, IT Operations and Security.
• Proven ability to drive continuous product value by developing new use-cases relating to data processing and value creation.

Responsibilities

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion.
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data.
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs.
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate responses with data-driven metrics.
• Drive continued value by expanding usage of existing use cases and identifying new data sources and use cases.

Skills

Customer advocacy

Communication

Relationship management

Observability experience

Security awareness

Tools

GainSight

Splunk

Elastic

Datadog

Snowflake

Job description

Cribl is seeking a Customer Success Engineer to act as a trusted advisor, guiding federal and public sector customers to achieve outcomes with Cribl observability solutions. You will coordinate across teams, demonstrate value to executives, and drive customer success throughout the lifecycle.

This remote-first role requires 5+ years in post-sales, GovCloud/FEDRAMP experience, and deep knowledge of data pipelines, observability, and security.