Federal CSE: AI Telemetry & Observability

Cribl; United States; On-site; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health, dental, vision

Short-term disability

Life insurance

Paid holidays and PTO

Fertility treatment benefit

401(k)

Equity

Job summary

Cribl is seeking a Customer Success Engineer to act as a trusted advisor across the customer journey, focusing on federal/public sector accounts. You will coordinate with sales, product, and engineering teams to ensure customers realize value from Cribl observability solutions.

Ideal candidates have deep experience in post-sales engagement, governance frameworks (FEDRAMP/GovCloud), and strong presentation skills, with the ability to drive data-driven outcomes across multiple time zones.

Qualifications

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• Experience with Federal or Public Sector organizations.
• GOVCloud or FEDRAMP experience.
• Customers first mindset with strong communication and relationship skills.
• Customer-facing presentation history in program reviews or similar events.
• Direct experience with Observability, Logs, Metrics, IT Operations and Security.
• Ability to drive continuous product value by developing new use-cases for data routing and enrichment.

Responsibilities

• Act as a trusted/strategic advisor for customers, driving the full Customer Success lifecycle from onboarding to expansion.
• Build out observability pipelines and transform data to extract value for customers.
• Establish relationships with stakeholders and senior management to drive success KPIs.
• Communicate data-driven metrics to tech-touch customers via our customer success platform.
• Identify new use cases and data sources to expand usage and value.

Skills

Customer advocacy

Post-sales experience

Public sector experience

Executive communication

Data-driven decisions

Cross-functional collaboration

Problem solving

Tools

GainSight

Job description

Cribl is seeking a Customer Success Engineer to act as a trusted advisor across the customer journey, focusing on federal/public sector accounts. You will coordinate with sales, product, and engineering teams to ensure customers realize value from Cribl observability solutions.

Ideal candidates have deep experience in post-sales engagement, governance frameworks (FEDRAMP/GovCloud), and strong presentation skills, with the ability to drive data-driven outcomes across multiple time zones.