Federal Customer Success Engineer: AI Telemetry

Kenyan Edu; Washington, Northern (District of Columbia, KY); Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Vision insurance

Short-term disability

Life insurance

Paid holidays and PTO

401(k)

Equity

Job summary

Cribl is hiring a Customer Success Engineer to act as a trusted advisor, coordinating post-sales activities and ensuring outcomes for federal and public sector customers. You’ll become the Cribl product expert as clients build observability pipelines and transform data across organizations.

Your role spans cross-functional collaboration with sales, product, engineering, and support to maximize value and customer adoption.

Qualifications

• Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales.
• Experience with Federal or Public Sector organizations.
• GovCloud or FEDRAMP Experience.
• Customer facing presentation history in program reviews or similar events.
• Direct experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle.
• Proven ability to drive continuous product value by developing new use-cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes.

Responsibilities

• Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion
• Become the trusted Cribl product expert as customers build out observability pipelines to transform data in their organization
• Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers
• Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics
• Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data
• Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer
• Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer
• Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization

Skills

Customer success

Post-sales

FedRAMP

Communication skills

Observability

Cloud platforms

Tools

GainSight

Splunk

Elastic

Datadog

Snowflake

Job description

Cribl is hiring a Customer Success Engineer to act as a trusted advisor, coordinating post-sales activities and ensuring outcomes for federal and public sector customers. You’ll become the Cribl product expert as clients build observability pipelines and transform data across organizations.

Your role spans cross-functional collaboration with sales, product, engineering, and support to maximize value and customer adoption.