Technical Customer Success Engineer — AI Telemetry Platform

Cribl; Chicago (IL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k)

Paid holidays and time off

Fertility treatment benefit

Equity options

Job summary

Cribl is seeking a Customer Success Engineer to serve as the primary post-sales advocate for its customers. In this role, you'll work closely with clients to ensure they achieve key business outcomes and value from Cribl's services.

You will engage with technical and management teams, driving adoption and expansion efforts. The ideal candidate has at least 5 years of experience, strong advocacy skills, and a customer-first mindset, all while thriving in a remote-first work environment.

Qualifications

• Minimum of 5 years in a related function with direct customer advocacy experience.
• Proven track record working with complex enterprises.
• Experience with Observability, Logs, Metrics, IT Operations, and Security.

Responsibilities

• Act as a trusted advisor to customers to drive adoption and value.
• Drive initiatives that enhance customer experience and product value.
• Collaborate across Cribl teams as the voice of the customer.

Skills

Customer advocacy

Communication skills

Problem-solving

Technical understanding

Tools

Customer Success Platforms (GainSight, PlanHat)

Cloud providers (AWS, Azure, GCP)

Job description

Cribl is seeking a Customer Success Engineer to serve as the primary post-sales advocate for its customers. In this role, you'll work closely with clients to ensure they achieve key business outcomes and value from Cribl's services.

You will engage with technical and management teams, driving adoption and expansion efforts. The ideal candidate has at least 5 years of experience, strong advocacy skills, and a customer-first mindset, all while thriving in a remote-first work environment.