Federal CSM - Adoption & Value Realization

UiPath, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

UiPath, Inc. is seeking a seasoned Customer Success Manager to join our Public Sector team. You will own the post-sale journey for federal customers, guiding adoption, governance, and renewal strategies in secure environments.

You will partner with Account Executives, TAMs, and Professional Services to translate automation strategy into measurable mission value and durable programs across the Federal Civilian space.

Qualifications

• Federal, public sector, defense, or intelligence client experience.
• Proven track record in customer-facing consultative roles.
• Experience managing post-sale relationships and guiding customers toward value.
• Strong program orchestration across milestones, risks, dependencies, and cross-functional workstreams.
• Ability to build trusted relationships with technical stakeholders and executive sponsors.
• Strong communication translating technical complexity into business impact.
• Comfort operating in ambiguous, fast-moving environments.
• Proactive, delivery-minded approach to solving problems.
• Adaptability to UiPath’s evolving customer success model.

Responsibilities

• Own post-sale adoption strategy for assigned federal accounts, including adoption roadmap and success milestones.
• Drive measurable value realization by defining mission outcomes and tracking progress.
• Lead regular customer governance with weekly updates and quarterly reviews.
• Maintain account-level visibility into delivery milestones, risks, and dependencies.
• Serve as trusted advisor to customer executives and program leaders.
• Orchestrate end-to-end adoption delivery across internal and external teams.
• Partner with TAMs and technical teams on platform health and roadmap.
• Navigate complex federal environments with legacy systems and security considerations.
• Support customers in identifying automation and AI opportunities through discovery sessions.

Skills

Federal experience

Consultative background

Post-sale relationship management

Program orchestration

Executive stakeholder management

Clear communication

Ambiguity tolerance

Delivery mindset

Adaptability

Tools

UiPath platform knowledge

Job description

UiPath, Inc. is seeking a seasoned Customer Success Manager to join our Public Sector team. You will own the post-sale journey for federal customers, guiding adoption, governance, and renewal strategies in secure environments.

You will partner with Account Executives, TAMs, and Professional Services to translate automation strategy into measurable mission value and durable programs across the Federal Civilian space.