Federal Credentialing Specialist: Identity & Access Ops

One Federal Solution; West Des Moines (IA); On-site; USD 40,000 - 65,000; Full time

Job summary

One Federal Solution seeks Credentialing Specialists to support a large federal identity credentialing program. The role involves enrollment, issuance, activation, inventory management, and customer support while ensuring compliance with policies and security procedures.

The position supports secure identity management operations at federal facilities nationwide and requires strong organizational, communication, and multitasking skills, plus proficiency with Microsoft Office.

Qualifications

• High School Diploma required; 4 years of related work may substitute.
• Experience providing administrative or operational support.
• Strong organizational, customer service, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Support day-to-day credentialing operations at assigned federal facilities.
• Assist with enrollment, issuance, activation, and maintenance of identification credentials.
• Manage daily appointments using the credentialing scheduling system.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other lifecycle activities.
• Maintain credential inventory and accountability using credential inventory management tools.
• Secure credentials per security requirements.
• Coordinate issuance/activation appointments with employees and contractors.
• Collect expired or terminated credentials and ensure proper disposition.
• Maintain records of credential issuance, collection, and inventory.
• Perform Registrar, Activator, and Card Custodian duties as assigned.
• Support shipment of credentialing materials and Light Activation Kits.
• Respond to applicant questions regarding credential status and issuance.
• Provide administrative support, documentation management, scheduling, and operational support.
• Ensure compliance with credentialing policies, security procedures, and quality standards.

Skills

Organizational skills

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

USAccess

Credential printers

Scanners

Laptops

Light Activation Kits

Job description

One Federal Solution seeks Credentialing Specialists to support a large federal identity credentialing program. The role involves enrollment, issuance, activation, inventory management, and customer support while ensuring compliance with policies and security procedures.

The position supports secure identity management operations at federal facilities nationwide and requires strong organizational, communication, and multitasking skills, plus proficiency with Microsoft Office.