Federal Credentialing Specialist — Identity & Access Ops

One Federal Solution; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

One Federal Solution seeks a Credentialing Specialist to support a large identity credentialing program nationwide. The role covers enrollment, issuance, activation, inventory management, and customer support while ensuring compliance with policy and security procedures.

The position focuses on secure identity management operations at federal facilities nationwide and requires strong organizational and communication skills, plus proficiency with Microsoft Office and credentialing systems.

Qualifications

• High School Diploma required; four years of related work may substitute.
• Experience providing administrative or operational support in a professional environment.
• Strong organizational, customer service, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Support day-to-day credentialing operations at assigned federal facilities.
• Assist with enrollment, issuance, activation, and maintenance of identification credentials.
• Manage daily appointments using the credentialing scheduling system.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other credential lifecycle activities.
• Maintain credential inventory and accountability using credential inventory management tools.
• Secure credentials in accordance with established security requirements.
• Contact employees and contractors to coordinate credential issuance and activation appointments.
• Collect expired or terminated credentials and ensure proper disposition.
• Maintain accurate records of credential issuance, collection, and inventory activities.
• Perform Registrar, Activator, and Card Custodian responsibilities as assigned.
• Support shipment of credentialing materials and Light Activation Kits when required.
• Respond to applicant questions regarding credential status and issuance.
• Provide administrative support, documentation management, scheduling, and operational support.
• Ensure compliance with credentialing policies, security procedures, and quality standards.
• Perform additional identity management and credentialing duties as assigned.

Skills

Administrative support

Customer service

Communication

Multitasking

Attention to detail

Independent worker

Microsoft Office

Education

High School Diploma

Tools

USAccess or similar credentialing system

Job description

One Federal Solution seeks a Credentialing Specialist to support a large identity credentialing program nationwide. The role covers enrollment, issuance, activation, inventory management, and customer support while ensuring compliance with policy and security procedures.

The position focuses on secure identity management operations at federal facilities nationwide and requires strong organizational and communication skills, plus proficiency with Microsoft Office and credentialing systems.