Federal Identity & Credentialing Specialist

One Federal Solution; Birmingham (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory management, and customer support while ensuring compliance with credentialing policies and security procedures.

This role supports secure identity management operations at federal facilities nationwide.

Qualifications

• High School Diploma required or four years of directly related work may substitute.
• Experience providing administrative or operational support in a professional environment.
• Strong organizational, customer service, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Support day-to-day credentialing operations at federal facilities.
• Assist with enrollment, issuance, activation, and maintenance of identification credentials.
• Manage daily appointments using the credentialing scheduling system.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other credential lifecycle activities.
• Maintain credential inventory and accountability using credential inventory management tools.
• Secure credentials in accordance with established security requirements.
• Contact employees and contractors to coordinate credential issuance and activation appointments.
• Collect expired or terminated credentials and ensure proper disposition.
• Maintain accurate records of credential issuance, collection, and inventory activities.
• Perform Registrar, Activator, and Card Custodian responsibilities as assigned.
• Support shipment of credentialing materials and Light Activation Kits when required.
• Respond to applicant questions regarding credential status and issuance.
• Provide administrative support, documentation management, scheduling, and operational support.
• Ensure compliance with credentialing policies, security procedures, and quality standards.

Skills

Organizational skills

Customer service

Communication skills

Multitasking

Attention to detail

Independent work

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

One Federal Solution is seeking Credentialing Specialists to support a large federal identity credentialing program. The Credentialing Specialist will perform credential enrollment, issuance, activation, inventory management, and customer support while ensuring compliance with credentialing policies and security procedures.

This role supports secure identity management operations at federal facilities nationwide.