Federal Credentialing Operations Lead

One Federal Solution; Washington; On-site; USD 65,000 - 90,000; Full time

Job summary

One Federal Solution seeks a Credentialing Lead to manage credentialing operations across multiple federal facilities nationwide. You will oversee enrollment, issuance, and maintenance of identification credentials and lead credentialing teams in defined regions.

The role emphasizes security procedures, inventory control, and timely reporting, with responsibilities spanning registration, activation, and lifecycle activities for SmartID credentials.

Qualifications

• High School Diploma required; 4 years of related experience may substitute education.
• Experience providing administrative or operational support in professional settings.
• Experience coordinating documentation, scheduling, project support, or office ops.
• Strong organizational and communication skills.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Office applications.

Responsibilities

• Support credentialing operations at locations or regions.
• Coordinate daily credentialing activities and assist with planning.
• Monitor daily appointments using credentialing scheduling system.
• Support enrollment, issuance, activation, and maintenance of IDs.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN resets, and credential updates.
• Maintain credential inventory and accountability using tools.
• Secure credentials per security procedures.
• Contact employees to schedule credential pickup and activation.
• Collect terminated credentials and ensure proper disposition.
• Maintain records of issuance and collections.
• Perform Registrar, Activator, and Card Custodian duties as assigned.
• Coordinate shipment of materials and activation kits as needed.
• Respond to applicant inquiries regarding credential status.
• Prepare reports supporting credentialing operations.
• Provide admin support, documentation management, and project coordination as needed.
• Perform additional credentialing and identity management duties.

Skills

Organizational skills

Communication skills

Independent work

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Job description

One Federal Solution seeks a Credentialing Lead to manage credentialing operations across multiple federal facilities nationwide. You will oversee enrollment, issuance, and maintenance of identification credentials and lead credentialing teams in defined regions.

The role emphasizes security procedures, inventory control, and timely reporting, with responsibilities spanning registration, activation, and lifecycle activities for SmartID credentials.