Federal Credentialing Operations Lead

One Federal Solution; Holtsville (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

One Federal Solution is seeking a Credentialing Lead to support a large federal credentialing program and oversee operations at multiple locations across the United States. The role focuses on secure identity credential issuance, inventory accountability, and adherence to credentialing procedures.

The Lead will supervise credentialing teams, coordinate daily activities, manage scheduling, and ensure timely enrollment, activation, and maintenance of credentials in a compliant environment.

Qualifications

• High School Diploma required; four years of directly related experience may substitute.
• Experience providing administrative or operational support in a professional environment.
• Experience coordinating documentation, scheduling, project support, or office operations.
• Strong organizational and communication skills.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Office applications.
• Experience using credentialing systems such as USAccess or similar identity management systems.

Responsibilities

• Support credentialing operations at assigned locations or within an assigned geographic region.
• Coordinate daily credentialing activities and assist with operational planning.
• Monitor daily appointments using the credentialing scheduling system.
• Support enrollment, issuance, activation, and maintenance of identification credentials.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other credential lifecycle activities.
• Maintain credential inventory and accountability using inventory management tools.
• Secure credentials in accordance with established security procedures.
• Contact employees and contractors to schedule credential pickup and activation.
• Collect terminated credentials and ensure proper disposition.
• Maintain accurate records of credential issuance and collection activities.
• Perform Registrar, Activator, and Card Custodian responsibilities as assigned.
• Coordinate shipment of credentialing materials and Light Activation Kits when required.
• Respond to applicant inquiries regarding credential status.
• Prepare reports and documentation supporting credentialing operations.
• Provide administrative support, documentation management, project coordination, and operational support as needed.
• Perform additional credentialing and identity management duties as assigned.

Skills

Administrative support

Documentation coordination

Scheduling

Project coordination

Office operations

Organizational skills

Communication skills

Independent work

Microsoft Office

Credentialing systems (USAccess)

Education

High School Diploma or equivalent

Tools

USAccess

Job description

One Federal Solution is seeking a Credentialing Lead to support a large federal credentialing program and oversee operations at multiple locations across the United States. The role focuses on secure identity credential issuance, inventory accountability, and adherence to credentialing procedures.

The Lead will supervise credentialing teams, coordinate daily activities, manage scheduling, and ensure timely enrollment, activation, and maintenance of credentials in a compliant environment.