Federal Case Manager Supv

Volunteers of America Texas; Hutchins (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Volunteers of America Texas seeks a Federal Case Manager Supervisor to lead federal case management at the Community Corrections Center. You will supervise Federal Case Managers, ensure adherence to the Statement of Work and VOA-TX policies, and coordinate with partners to deliver services to clients.

The role emphasizes staff development, performance measurement, and program compliance, with on-call responsibilities and occasional travel.

Qualifications

• Bachelor’s degree in social, human services, criminal justice or behavioral science.
• Minimum of one year experience in human services, corrections or community-based services.
• Or a combination of education and work experience equivalent to that requirement.

Responsibilities

• Directly supervises and manages Federal Case Managers.
• Builds cross functionality among service team members and other departments.
• Develops and implements a system to evaluate staff skills, experience, and development needs.
• Establishes objective performance measurements across sites to ensure quality evaluations.
• Coordinates intake and orientation of new clients within established time frames.
• Conducts and coordinates client assessments to determine needs and service plans.
• Maintains complete and current case files and records as prescribed by contract.
• Advises on discipline, emergencies, and appropriate actions; coordinates releases and transitions.
• Develops program timelines and monitors budget adherence.
• Participates in strategic planning and long-term program development.

Skills

Leadership

Supervision

Strategic thinking

Communication

Confidentiality

Organizational skills

Problem solving

Independent work

Staff development

Education

Bachelor’s degree in social, human services, criminal justice or behavioral science

Tools

Microsoft Word

Excel

Access

PowerPoint

Job description

Job Summary: The Federal Case Manager Supervisor is responsible for the provision of case management services to Federal clients of the Community Corrections Center. The Federal Case Manager Supervisor ensures that all requirements of the Statement of Work and VOA-TX Policies and Procedures are applied equally to all Federal clients. This position would directly supervisor all Federal Case Managers.Essential Duties and Responsibilities include the following. Other duties may be assigned.Directly supervises and manages Federal Case Managers.Builds cross functionality among service team members and other departments.Develops and implements a system to evaluate the skill, experience, and professional development needs of staff.Works with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation and goal setting for all employees.Instills a sense of accountability among team members by modeling tight oversight of individual and organization performance standards.Coordinates intake and orientation of new clients within established time frames.Conducts and/or coordinates client assessments to determine needs and service plans.Utilizes assessment data to determine the focus of an offender’s pursuits in the RRC, LSI-R, PREA, i.e. employment, educational/vocational training, volunteer work, etc.Utilizes assessment data and input from resident and staff to determine if resident has any special needs for services, e.g., significant medical or mental issues, substance abuse treatment, specialized counseling, or other needs that could be served by community resources.Establishes implement and revises the Individual Goals and Objectives/Treatment with the families, other agencies and community resources as appropriate.Counsels clients on personal, family, financial, employment, behavioral, and crisis matters.Documents services regularly, as prescribed by contract and maintains complete and current case files and records.Advises Assistant Facility Director on discipline, special needs, and emergencies; recommend appropriate action or alternatives.Coordinates the release of clients from program either back into the community or to an institution as appropriate.Conducts Living Skills and group counseling sessions as directed; utilizes authorized curriculum during group sessions.Monitors and notifies staff of potential psychological crisis with individual clients that may affect the operation of the program or the facility.Assumes On-Call Supervisor responsibilities as directed.Serves as VOA representative with sponsoring agencies, institutions, and community resources on an as needed basis.Meets with all assigned clients as directed.Prepares release paperwork on all clients within the specific time frames.Reviews all passes and coordinate them with the Assistant Facility Director and sponsoring agency as required.Develops, monitors, and ensures implementation of the programming aspects for the program based on contractual requirements and ensuring compliance with all government regulations, as well as maintaining alignment with the organization’s mission.Establishes consistent, objective program performance standards of accountability.Ensures that all inmates have individual treatment plans in place that are current and continuously monitored; modifies individual treatment plans as appropriate.Through management of staff, provides assistance to inmates who are nearing release, providing a safe, structured, supervised environment, as well as employment counseling, job placement, financial management assistance, and other programs and services.Monitors program activities to ensure quality and accuracy of work outcomes vis-à-vis contractual and grant commitments.Assists the Facility Director in the development and implementation of a staff training program.Improves the program systems, processes, and policies in support of the facility’s mission, with an emphasis on better management reporting, information flow, management practices, business process and organization planning.Manages and increases the effectiveness and efficiency of support services (HR, IT, and Finance) through improvements to each function as well as coordination and communication between support and program functions.Participates in strategic planning activities and plays a significant role in long and short-term program development and planning.Develops and effectively manages program timelines to ensure timely completion of program deliverables, including responding to the reporting requirements of the funding agencies.Ensures management of the program’s resources within budget.Within the scope of responsibility, adheres to budget guidelines, including expenditures, billing for services, P-Card documentation, etc.Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.Attends all required meetings and trainings.Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.Performs other duties and special assignments as directed.SUPERVISORY RESPONSIBILITIESThis position requires supervision of subordinates that supports, motivates, and empowers the members of his/her team. Ensures that all departmental human resources responsibilities are met including hiring, firing, staff training, career development, succession planning, equal employment opportunity, health and safety issues, evaluations and performance management for all staff operating each of the distinct programs. This includes planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints, and resolving problems.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.OTHERTime commitment:40+ hours per weekOvertime may be requiredMust be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)Some travel may be required both in and out of stateCriminal and educational background checkApproval from BOP to work with Federal clients.Must use personal (non-agency) vehicle for transportationIf driving frequently for VOA-TX business:MVR background check (good driving record)Valid Texas driver’s licenseProof of InsuranceQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.COMPETENCIES (Knowledge/Skills/Abilities)• Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.)• Strong organizational skills and the ability to maintain detailed records• Able to respect and maintain confidentiality at all times• Ability to work effectively under stressful conditions• Ability to work independently with little supervision• Ability to effectively direct and supervise• Proven management and leadership capabilities• Experience working with Senior Level executives in a corporate environment• High energy, positive, “can-do” attitude, flexibility, teamwork, and attention to detail; high degree of initiative• Demonstrated ability to think strategically and thorough understanding of strategic development • Demonstrates a fundamental respect for the dignity of others and is a proven team player.• Able to successfully implement strategy; effectively address overlapping projects and deadlines• Adaptable and reliable in face of conflict, crisis, or changing priorities• Business “literate,” understands financial reports, applies data to assess business effectiveness and efficiency and acts in a fiscally responsible manner• Politically astute and tactful; attentive to the perspectives and competing interests of various internal and external stakeholders• Displays passion and optimism; inspires respect and trust, and treats people with respect• Ability to interact with staff members and community contacts• Demonstrates ability to work with multi-disciplinary team• Demonstrates high degree of integrity and ethical standards• Upholds organizational valuesLanguage Skills• Ability to communicate effectively both written and verbally• Ability to write reports and correspondence• Ability to speak effectively before groups of customers or employees of organization Mathematical Skills• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations• Ability to work with mathematical concepts such as probability and statistical inference Problem Solving• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions• Ability to recognize problems and take corrective actions as determined by agency and program policies and procedures• Ability to define problems, collect data, establish facts and draw valid conclusionsEDUCATION and/or EXPERIENCE:Bachelor's Degree in social, human services, criminal justice or behavioral science. A minimum of one year experience in human services, corrections or community based services. Or a combination of education and work experience - exchange one year of work experience for one year of academic education. Or a minimum of five years’ experience in lieu of education.CERTIFICATES, LICENSES, REGISTRATIONSValid Texas Drivers’ License, clear MVR and ability to be insured.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.