Case Manager - IDD

Volunteers of America Texas; Euless (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

Volunteers of America Texas seeks a Case Manager to coordinate and supervise Waiver supports, including residential services and community-based programs. You will ensure compliance with federal and state requirements, develop participant IPCs, and maintain complete documentation across IPCs, ICAPs, POCs, and training records.

You will review utilization, supervise transportation logistics as needed, and collaborate with a multi-disciplinary team to promote community integration and participant

Qualifications

• Bachelor’s degree in social sciences or related field with one year experience with intellectual and developmental disabilities OR a high school diploma/GED plus five years direct experience with IDD; social work certification preferred.
• Texas Driver’s License required and ability to be insured.
• Strong knowledge of community resources, treatment planning, and ability to coordinate multi-disciplinary teams.

Responsibilities

• Coordinates and supervises Waiver services delivery to VOATX participants and ensures federal/state compliance.
• Develops Implementation Plans for participants’ IPCs and communicates changes to participants and coordinators.
• Maintains accurate documentation (IPCs, ICAPs, POCs, training) and reviews utilization monthly.
• Ensures timely service delivery, proper billing, and health and safety compliance in homes.

Skills

Organizational skills

Effective communication

Work under stress

Independent worker

Judgment and initiative

Data analysis

Team collaboration

Education

Bachelor’s degree in social sciences

High school diploma/GED + 5 years direct IDD experience

Tools

Microsoft Word

Excel

Access

PowerPoint

Job description

Job Summary: The Case Manager coordinates and supervises the delivery of all Waiver supports, including residential support, host home, Community First Choice, and supervised living.Essential Duties and Responsibilities include the following. Other duties may be assigned.Coordinates the delivery of Waiver services to the VOATX participants.Organizes and directs services to ensure compliance with applicable federal law, state certification principles for participation in the Home and Community Based Services and Texas Home Living programs, and VOATX policies.Ensures that supports are delivered by qualified individuals.Ensures that all staff receive adequate and timely training, re-training, and evaluation.Responsible for the development of each participant’s Implementation Plan related to their Individual Plan of Care.Informs individual and/or his/her legally authorized representative and LIDDA Service Coordinator about recipient’s IPC, any agreed-upon changes in IPC prior to implementing the changes, and be available to answer their questions about the IPC.Ensures that documentation of all supports delivered to participants is accurate and timely in accordance with VOATX policies and the applicable HCS/TxHmL billing guidelines.Ensures appropriate Level of Need assignments and initiates requests for changes to DADS.Ensures that services are delivered timely and in accordance with participants’ plans of care and progress toward identified outcomes are documented and monitored.Ensures all state required documentation including ID/RCs, IPCs, ICAPs, etc. are completed by required deadlines to ensure continuity of care.Records and maintains documents in a timely manner: completes staffing reports, IPCs, POCs, ICAPs, training documentation, support notes, and other required documentation.Reviews at least monthly, all HCS participants’ utilization and adds/edits/deletes services as needed and ensures services have been delivered timely and all billing has been collected.Supervises and coordinates transportation as needed.Coordinates participants’ needs in scheduling and arrangements to facilitate participants’ programs and/or care plan needs.Ensures the health and welfare of all participants.May supervises care and maintenance of group homes.Routinely inspects homes for compliance with health and safety requirements.Coordinates medical needs with Nursing.Coordinates activities to encourage community integration, including social events, family visits, and religious participation as desired.Ensures that groceries and supplies are provided as necessary and in accordance with VOATX’ budget.When necessary, may work occasional direct care to cover shifts.Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.Attends all required meetings and trainings.Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.Performs other duties and special assignments as directed.SUPERVISORY RESPONSIBILITIESThis position does not have direct organizational supervisory responsibilities.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; some risk of contact with blood borne pathogens; toxic or caustic chemicals; outside weather conditions. The noise level in the work environment is usually moderate.OTHERTime commitment:40+ hours per weekOvertime may be requiredSome travel may be requiredCriminal and educational background checkMust use personal (non-agency) vehicle for transportationIf driving frequently for VOA-TX business:MVR background check (good driving record)Valid Texas driver’s licenseProof of InsuranceQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position requires an in-depth knowledge of community resources, individual treatment needs, and service delivery plans, proven ability to integrate assessments and observations into treatment, and a thorough understanding of community inclusion are required. A reasonable combination of knowledge, abilities, and characteristics as related to the following is required: behavior patterns and problems of individuals; identification of needs; strong human relation skills; ability to give instruction and training to program staff, patience, consistency, and creativity.COMPETENCIES (Knowledge/Skills/Abilities)Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.).Strong organizational skills and the ability to maintain detailed records.Ability to communicate effectively both written and verbally.Ability to work effectively under stressful conditions.Ability to work independently with little supervision.Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to define problems, collect data, establish facts and draw valid conclusions.Displays passion and optimism; inspires respect and trust, and treats people with respect.Ability to interact with staff members and community contactsDemonstrates ability to work with multi-disciplinary team.Flexibility of scheduling work hours to meet the needs of the program.Demonstrates high degree of integrity and ethical standards.Upholds organizational valuesEDUCATION and/or EXPERIENCEBachelor’s degree in social sciences or related field plus one year experience with intellectual and developmental disabilities OR a high school diploma/GED plus five years direct experience with intellectual and developmental disabilities OR the equivalent combination of education and experience. Social work certification and supervisory experience are highly preferred.CERTIFICATES, LICENSES, REGISTRATIONSA Texas Drivers License is required and the ability to be insured.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 25 pounds and occasionally up to 75 pounds. The employee may occasionally be required to assist with turning, positioning and transfers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.