Federal Case Manager

Volunteers of America Texas; Hutchins (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

Volunteers of America Texas seeks a Federal Case Manager to deliver case management for federal clients at the Community Corrections Center. The role ensures policy adherence and coordination with VOA-TX procedures.

You will conduct intake, assessments, and service planning, address special needs, and document progress while collaborating with families, staff, and external agencies. A bachelor’s degree and valid Texas driver’s license required.

Qualifications

• Bachelor's degree in social, human services, criminal justice or behavioral science.
• Minimum of one year experience in human services, corrections or community based services; or a combination of education and work experience.
• Valid Texas Driver's License, clear MVR and ability to be insured.

Responsibilities

• Coordinate intake and orientation of new clients within established time frames.
• Conduct client assessments to determine needs and service plans.
• Utilize assessment data to determine focus of offender's pursuits (e.g., employment, education, training).
• Advise on special needs and coordinate services with families and community resources.
• Maintain and document services; keep complete, current case files and records.
• Coordinate release of clients from program to community or institution as appropriate.

Skills

Case management

Resource development

Record keeping

Communication

Education

Bachelor's degree in social/human services/criminal justice

Tools

Microsoft Office

Job description

Description Job Summary

The Federal Case Manager is responsible for the provision of case management services to Federal clients of the Community Corrections Center. The Federal Case Manager ensures that all requirements of the Statement of Work and VOA-TX Policies and Procedures are applied equally to all Federal clients.

Essential Duties and Responsibilities

• Coordinates intake and orientation of new clients within established time frames.
• Conducts and/or coordinates client assessments to determine needs and service plans.
• Utilizes assessment data to determine the focus of an offender's pursuits in the RRC, LSI-R, PREA, i.e. employment, educational/vocational training, volunteer work, etc.
• Utilizes assessment data and input from resident and staff to determine if resident has any special needs for services, e.g., significant medical or mental issues, substance abuse treatment, specialized counseling, or other needs that could be served by community resources.
• Establishes, implements and revises the Individual Goals and Objectives/Treatment with the families, other agencies and community resources as appropriate.
• Counsels clients on personal, family, financial, employment, behavioral, and crisis matters.
• Documents services regularly, as prescribed by contract and maintains complete and current case files and records.
• Advise Assistant Facility Director on discipline, special needs, and emergencies; recommend appropriate action or alternatives.
• Coordinates the release of clients from program either back into the community or to an institution as appropriate.
• Conducts Living Skills and group counseling sessions as directed; utilizes authorized curriculum during group sessions.
• Monitors and notifies staff of potential psychological crisis with individual clients that may affect the operation of the program or the facility.
• Assumes On-Call Supervisor responsibilities as directed.
• Serves as VOA representative with sponsoring agencies, institutions, and community resources on an as needed basis.
• Meets with all assigned clients as directed.
• Prepares release paperwork on all clients within the specific time frames.
• Reviews all passes and coordinate them with the Assistant Facility Director and sponsoring agency as required.
• Implements all Volunteers of America Texas Policies and Procedures, Personnel Policies, Standard Operating Procedures, and management directives.
• Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.
• Attends all required meetings and trainings.
• Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.
• Performs other duties and special assignments as directed.

Financial Management

Ensures management of the program's resources within budget. Within the scope of responsibility, adheres to budget guidelines, including expenditures, billing for services, P-Card documentation, etc.

SUPERVISORY RESPONSIBILITIES

This position does not have direct organizational supervisory responsibilities.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, some risk of contact with blood borne pathogens, and outside weather conditions. The noise level in the work environment is usually moderate.

OTHER

Time commitment:

• 40+ hours per week
• Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)
• Some travel may be required

Criminal and educational background check

Approval from BOP to work with Federal clients, if applicable

Must use personal (non-agency) vehicle for transportation

Some of the following may be required if driving frequently for VOA-TX business:

• MVR background check (good driving record)
• Valid Texas driver's license
• Proof of Insurance

Qualifications QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires proven ability in communications, case management, resource development, and record keeping. Must drive own vehicle to assignments.

COMPETENCIES (Knowledge/Skills/Abilities)

• Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.).
• Strong organizational skills and the ability to maintain detailed records.
• Ability to work effectively under stressful conditions.
• Ability to work independently with little supervision.
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.
• Displays passion and optimism; inspires respect and trust, and treats people with respect.
• Demonstrates ability to work with multi-disciplinary team.
• Flexibility of scheduling work hours to meet the needs of the program.
• Ability to interact with staff members and community contacts
• Demonstrates ability to work with multi-disciplinary team.
• Demonstrates high degree of integrity and ethical standards.
• Upholds organizational values.

Language Skills

Ability to communicate effectively both written and verbally.

Ability to speak effectively before groups of consumers or employees of organization.

Mathematical Skills

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Problem Solving

Ability to recognize problems and take corrective actions as determined by agency and program policies and procedures.

Ability to define problems, collect data, establish facts and draw valid conclusions.

EDUCATION and/or EXPERIENCE

Bachelor's Degree in social, human services, criminal justice or behavioral science. A minimum of one year experience in human services, corrections or community based services. Or a combination of education and work experience - exchange one year of work experience for one year of academic education. Or a minimum of five years' experience in lieu of education.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Texas Drivers' License, clear MVR and ability to be insured.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.