Case Clerk - BOP

Volunteers of America Texas; Hutchins (TX); In loco; USD 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

VOA-TX is seeking a Case Clerk to support Case Managers in maintaining accurate client case files and related records. The role involves creating new client files, verifying data, and ensuring filing is completed by close of business each day.

The position requires strong organizational skills, attention to detail, and the ability to handle routine, sometimes stressful tasks while adhering to VOATX procedures. Overtime may be required.

Competenze

• Knowledge of basic computer functions.
• Good oral and written communication skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

Mansioni

• Create and maintain client files and permanent records.
• Perform job verification checks as required.
• Obtain materials daily and complete filing by close of business.
• Prepare weekly records of extra duty hours and share with Case Managers.
• Complete terminal reports for storage of released clients.
• Maintain monthly review of all case files and report deficiencies.
• Assist supervisor with budget-control activities to conserve resources and reduce costs.
• Attend required meetings and trainings.
• Adhere to VOATX policies and ensure punctuality.
• Perform other duties as assigned.

Conoscenze

Basic computer skills

Oral and written communication

Problem solving

Organization

Handling stress

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Job Summary: The Case Clerk is responsible for assisting the Case Managers in the maintenance of accurate and up-to-date case files in accordance with VOA-TX policies and procedures.Essential Duties and Responsibilities include the following. Other duties may be assigned.Creates file for new clients and maintains permanent file throughout client’s time with VOATX.Performs job verification checks, as required.Obtains materials from appropriate sources each day and completes filing by the close of business daily.Prepares weekly records of extra duty hours worked by clients and make records available to Case Managers.Completes terminal reports for storage of clients released from the facility.Completes weekly records of community service restitution and makes records available to Case Managers.Completes monthly review of all case files, and report contractual inadequacies to Case Managers.Assists supervisor with budget control activities, e.g., conserving resources, reducing utilities cost, avoiding waste, reducing overtime, etc.Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.Attends all required meetings and trainings.Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.Performs other duties and special assignments as directed.SUPERVISORY RESPONSIBILITIESThis position does not have direct organizational supervisory responsibilities.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate.OTHERTime commitment:40+ hours per weekOvertime may be requiredMandatory overtime may be required.Criminal and educational background checkApproval from BOP to work with Federal clients, if applicableMust use personal (non-agency) vehicle for transportationIf driving frequently for VOA-TX business:MVR background check (good driving record)Valid Texas driver’s licenseProof of InsuranceQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.COMPETENCIESKnowledge of basic computer functions.Good oral and written communication skills.Ability to define problems, collect data, establish facts and draw valid conclusions.Strong organizational skills and the ability to maintain detailed records.Ability to work effectively under stressful conditions.Ability to deal with problems involving a few concrete variables in standardized situations.Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Requires a demonstrated ability in record keeping.Demonstrates high degree of integrity and ethical standards.Upholds organizational values.Ability to define problems, collect data, establish facts and draw valid conclusions.Ability to deal with problems involving several concrete variables in standardized situations.Demonstrates high degree of integrity and ethical standards.Upholds organizational values.EDUCATION and/or EXPERIENCEHigh school diploma or equivalent.CERTIFICATES, LICENSES, REGISTRATIONSValid Texas drivers’ license and clear MVR (ability to be insured)PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.