Federal Account Delivery Lead

Hewlett Packard Enterprise; Maryland; On-site; USD 93,000 - 214,000; Full time

Job summary

Hewlett Packard Enterprise is seeking an expert-level Services professional for an onsite role in Maryland. This position requires US citizenship and a TS/SCI clearance with Poly.

Responsibilities span leading complex delivery, guiding cross-functional teams, and acting as trusted advisor to strategic accounts within federal client programs. We expect deep technical acumen across enterprise infrastructure and a proven ability to manage escalations, drive service improvements, and deliver

Qualifications

• In-depth knowledge of networked computing environments, operating systems, and applications.
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Advanced skills in project management, communication, analysis, and presentation.
• Experience operating within an escalation-driven support or service delivery environment.

Responsibilities

• Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups.
• Mentor/consult with team members, other organizations, customers, and vendors on complex issues.
• Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends.
• Lead Customer Expectation management as part of escalation process.

Job description

Hewlett Packard Enterprise is seeking an expert-level Services professional for an onsite role in Maryland. This position requires US citizenship and a TS/SCI clearance with Poly.

Responsibilities span leading complex delivery, guiding cross-functional teams, and acting as trusted advisor to strategic accounts within federal client programs. We expect deep technical acumen across enterprise infrastructure and a proven ability to manage escalations, drive service improvements, and deliver