FD OEF Front Desk

Ocala Eye Pa; Florida; Presencial; USD 21.000 - 29.000; Jornada completa

Descripción de la vacante

Ocala Eye Pa is seeking a front desk receptionist to warmly welcome patients and handle front office tasks in a courteous, professional manner. You will check patients in, verify information and signatures, process payments, and manage scheduling and chart updates in a busy ophthalmology practice.

The role requires strong customer service, multitasking, and teamwork, with attention to detail and a empathetic approach to patient needs.

Formación

• Requires a high school diploma or equivalent.
• Minimum two years experience in medical practice.
• Excellent customer service and communication skills; ability to work in a team and manage multiple tasks.

Responsabilidades

• Greet and welcome patients in a professional and courteous manner.
• Check-in patients and verify necessary information and signatures.
• Scan and verify insurance cards and IDs; obtain required referrals or authorizations.
• Enter new patient information into the computer and update charts as needed.
• Process patient payments and finalize encounter charges.
• Check-out patients and schedule follow-up appointments as indicated.
• Perform end-of-day reporting and balancing tasks as required.
• Assist other front office staff as needed.

Conocimientos

Customer service

Communication

Teamwork

Multitasking

Empathy

Detail oriented

Professionalism

Educación

High school diploma or equivalent

Medical practice experience (2+ years)

Descripción del empleo

Job Details

Job Location: OE Fenney Wildwood 62 1000 - Wildwood, FL 34785. Job Summary: This individual is responsible for welcoming patients to the practice, treating all patients in a professional and courteous manner, checking-in patients, checking-out patients, collecting patient payments, reviewing patient charts to verify necessary information and signatures, and entering new patient information into computer.

Education and Experience

• High school diploma or equivalent.
• Two years minimum experience in medical practice.

Essential Skills and Abilities

• Excellent customer service and communication skills.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Empathetic personality giving attention to patient’s needs and concerns.
• Strong organization with attention to detail.
• Respectful treatment of patients and co-workers.

RESPONSIBILITIES

Patient Check-In

• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicate with them, as needed.
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Scan patient’s insurance card and photo identification.
• Ensures that proper authorization or referral is collected from the patient.
• Assists patients in obtaining authorization or referrals that have not been received by the practice.
• Enters all new patient demographic information into the computer.
• Places charts in bin for specific physician or technician.
• Marks arrival time of patients in office and make sure that patients are seen on time.

Patient Check-Out

• Reviews encounter form to ensure all needed codes are marked, any missing information is requested from clinic technician.
• Charges are posted to encounter.
• Payment is collected and posted for any copay, coinsurance, and patient balance due.
• Itemized bill is printed as receipt for patient.
• Schedules patient return appointments as indicated on encounter form.

End of Day Reporting/ Balancing

• Runs EMR Manual Pending Charges report, accepting any pending charges for encounters, verifying there are no duplicate charges.
• Runs Missing Encounter report, tracking down any missing encounters and posts charges to those encounters.
• Runs PQRI Reporting Tool, if any discrepancies correcting with assistance from clinical technician/Clinic Coordinator.
• Runs Pt Minder report noting reasons no follow-up appointment made next to any patients listed on report.
• Totals daily charges posted from encounter forms on adding machine.
• Runs Daily Charges report, verifying that the charges total matches report total.
• Totals monies collected by payment type on adding machine.
• Runs Daily Payments report, verifying that totals by payment type match total monies collected.
• Batches Daily Payments report with monies collected sending to billing office for reconciliation/deposit.
• Batches Missing Encounter, PQRI, and PT Minder reports turning in to Clinic Coordinator to for review.
• Performs other duties as required.
• Assists other front office personnel as needed.