FBO Operations & Marketing Leader

City of Concord; Concord (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

The City of Concord seeks a capable leader to manage all functions of the Fixed-Base Operator (FBO), including pricing, marketing, and staff supervision. This role directs daily operations, coordinates charter requests, and ensures compliance with applicable regulations.

The incumbent will oversee budgeting, safety programs such as NATA Safety 1st and IS-BAH, and represent the FBO at trade shows and industry events while driving customer service excellence.

Qualifications

• Knowledge of FBO and aviation operations.
• Experience in budget management.
• Understanding of marketing principles.
• Staff supervision and development experience.
• Familiarity with local, state, and federal regulations.
• Valid North Carolina driver's license.

Responsibilities

• Supervises staff by prioritizing and assigning work, conducting performance evaluations, ensuring staff training and compliance, adherence to policies and procedures, and making hiring, termination, and disciplinary recommendations.
• Manages and coordinates all charter requests.
• Makes weekly fuel pricing recommendations.
• Serves as the Air Elite liaison.
• Manages the marketing of the FBO business.
• Attends applicable trade shows.
• Coordinates, implements & oversees training for customer service & line service.
• Assists with the FBO budget development and monitoring.
• Oversees all safety initiatives – NATA Safety 1st & IS-BAH certifications.

Skills

Supervisory Principles

Budget Management

Marketing Principles

FBO / Aviation Operations

Staff Training & Development

Regulatory Compliance

Job description

The City of Concord seeks a capable leader to manage all functions of the Fixed-Base Operator (FBO), including pricing, marketing, and staff supervision. This role directs daily operations, coordinates charter requests, and ensures compliance with applicable regulations.

The incumbent will oversee budgeting, safety programs such as NATA Safety 1st and IS-BAH, and represent the FBO at trade shows and industry events while driving customer service excellence.