FBO General Manager

Tri-Cities Airport (TRI); Blountville (TN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Generous benefits package

Relocation assistance

Job summary

A regional airport authority is seeking an FBO General Manager to oversee daily operations and strategic growth at their facility. This role includes managing customer service, finances, and staff, ensuring compliance with safety standards, and fostering relationships with stakeholders. The ideal candidate has a Bachelor’s degree in Aviation Management and 3–5 years of relevant leadership experience. A competitive salary range of $75,000 - $95,000 with benefits is offered.

Qualifications

• 3–5 years of progressive FBO leadership experience.
• Demonstrated experience in operational and financial management.
• Completion of AAAE Accredited Airport Executive Operations within two years of hire.

Responsibilities

• Lead all aspects of FBO operations including customer service and fueling.
• Manage P&L functions, including budgeting and forecasting.
• Develop relationships with customers and community stakeholders.

Skills

Strong written communication skills

Operational management

Financial management

Interpersonal communication

Proficiency in Microsoft Office

Education

Bachelor’s degree in Aviation Management or Business

Tools

Microsoft Office

web-based systems

Job description

Join to apply for the FBO General Manager role at Tri-Cities Airport (TRI).

The Tri-Cities Airport Authority is seeking an FBO General Manager to play a key leadership role in overseeing the daily operations and long-term success of the FBO facility. This executive-level position is responsible for fuel and hangar sales, line services, customer service and retention, staffing, and compliance with all environmental, safety, and quality standards. The General Manager ensures smooth and efficient FBO operations while cultivating a service-oriented culture and maintaining strong relationships with airport stakeholders and customers.

Reporting directly to the President/CEO, the FBO General Manager is accountable for managing personnel, finances, facilities, and customer engagement in alignment with company policies and regulatory requirements. This role is both strategic and hands-on, requiring a strong presence across operations while advancing business goals and revenue growth.

Responsibilities

• Lead all aspects of FBO operations including customer service, fueling, hangar management, and facility oversight
• Manage P&L functions, including budgeting, forecasting, and capital expenditures
• Maintain competitive awareness through ongoing analysis of pricing and service offerings
• Develop and strengthen relationships with customers, airport officials, and community stakeholders
• Recruit, train, and supervise FBO staff, ensuring high performance and compliance
• Administer performance evaluations and address employee relations matters
• Promote a safety-first environment and ensure compliance with all environmental and operational standards
• Ensure internal communication and consistent training in company policies, service standards, and values

Position Qualifications

• Bachelor’s degree in Aviation Management, Business, or related field
• 3–5 years of progressive FBO leadership experience
• Demonstrated experience in operational and financial management
• Strong written, verbal, and interpersonal communication skills
• Proficiency in Microsoft Office and web-based systems
• Ability to interact effectively with internal teams, regulatory agencies, and external partners
• Completion of AAAE Accredited Airport Executive (ACE) Operations within two years of hire

Salary & Benefits

The starting salary range for this position is $75,000 - $95,000 and is accompanied by a generous benefits package. Relocation assistance is available.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service, Quality Assurance, and General Business
• Industries: Airlines and Aviation