FBO Line Services Crew Chief

Elliott Aviation; Milan (IL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Benefits on Day 1

Comprehensive healthcare coverage

401(k) Company Match

Paid time off and holidays

Job summary

Elliott Aviation in Illinois seeks a Line Service Crew Chief to lead daily ramp operations, perform aircraft handling, fueling, towing, and deliver outstanding customer service.

You will mentor teammates, enforce safety and FAA-compliant practices, and coordinate with internal teams to keep aircraft moving efficiently. Primary schedule is day shift with occasional evenings and weekends; outdoor work required.

Qualifications

• High school diploma or equivalent is required.
• Minimum of five (5) years of aviation line service experience.
• Demonstrated aircraft towing experience.
• Experience performing aircraft fueling operations.
• Valid driver's license.
• Ability to obtain and maintain airport security credentials.

Responsibilities

• Lead daily shift activities and provide operational direction for line service personnel.
• Serve as the primary operational resource for ramp activities during assigned shifts.
• Marshal, park, secure, and reposition aircraft safely and efficiently.
• Tow aircraft for maintenance, storage, hangaring, and customer requests.
• Perform aircraft fueling operations in accordance with procedures and regulations.
• Coordinate aircraft movements and hangar utilization with internal departments and flight crews.
• Train and mentor line service technicians on safety procedures, fueling practices, customer service expectations, and aircraft handling techniques.
• Promote adherence to FAA regulations, airport requirements, company policies, and ramp safety standards.
• Monitor ramp conditions and assist in maintaining a safe operating environment.
• Assist with fuel inventory management, records, and related documentation.
• Conduct routine inspections of ground support equipment and coordinate maintenance needs.
• Maintain clean, organized, and professional ramp, hangar, and facility environments.
• Deliver outstanding customer service to aircraft owners, operators, passengers, pilots, and crew members.
• Support special events, after-hours operational needs, and AOG situations when required.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Aircraft handling

Towing

Fueling procedures

Safety awareness

Education

High school diploma or equivalent

Tools

Ground Support Equipment

Job description

Join Elliott Aviation as a Line Service Crew Chief and play a critical role in supporting daily business aviation operations. In business aviation, where safety, precision, responsiveness, and customer service drive every flight, our Lead Line Service Technicians help ensure aircraft are handled safely and efficiently while providing leadership and support to the line service team.

If you excel at aircraft ground handling, towing operations, fueling, customer service, and leading by example, this role offers the opportunity to make a meaningful impact on operational performance, team development, and the customer experience.

Let us introduce ourselves:

Elliott Aviation began on a modest grass airstrip in DeWitt, Iowa. Over the past 90 years, we have grown into a diversified aviation services company while maintaining the personal touch that has defined us from the beginning. At Elliott Aviation, our team is at the heart of what we do. Since 1936, we've built our reputation as one of the most respected aviation service providers in the country by combining modern facilities, highly skilled teams, and a commitment to quality and customer service.

What would you do as a Line Service Crew Chief?

As a Line Service Crew Chief, you will serve as a working leader responsible for supporting the daily coordination of line service operations while actively performing aircraft handling, fueling, towing, and customer service duties. Your experience and leadership will help ensure safe, efficient, and professional ramp operations while providing guidance, training, and mentorship to fellow line service team members.

The Crew Chief serves as the shift leader and operational resource for the team during assigned work periods. This position requires extensive business aviation line service experience, strong aircraft towing skills, sound decision-making ability, and a commitment to safe and efficient aircraft operations.

Responsibilities of this position include:

• Lead daily shift activities and provide operational direction for line service personnel.
• Serve as the primary operational resource for ramp activities during assigned shifts.
• Marshal, park, secure, and reposition aircraft safely and efficiently.
• Tow aircraft for maintenance, storage, hangaring, and customer requests.
• Perform aircraft fueling operations in accordance with company procedures and regulatory requirements.
• Coordinate aircraft movements and hangar utilization with internal departments and flight crews.
• Train and mentor line service technicians on safety procedures, fueling practices, customer service expectations, and aircraft handling techniques.
• Promote adherence to FAA regulations, airport requirements, company policies, and ramp safety standards.
• Monitor ramp conditions and assist in maintaining a safe operating environment.
• Assist with fuel inventory management, records, and associated operational documentation.
• Conduct routine inspections of ground support equipment and coordinate maintenance needs as appropriate.
• Maintain clean, organized, and professional ramp, hangar, and facility environments.
• Deliver outstanding customer service to aircraft owners, operators, passengers, pilots, and crew members.
• Support special events, after-hours operational needs, and aircraft-on-ground (AOG) situations when required.
• Perform other duties as assigned.

Top candidates will possess:

• Strong knowledge of aircraft fueling procedures and fuel quality standards.
• Strong knowledge of aircraft handling, marshaling, towing, parking, and ramp safety practices.
• Excellent customer service and communication skills.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to work under pressure and make sound operational decisions.
• Ability to work independently and as part of a team.
• Positive attitude and team-oriented approach to supporting operational excellence.
• Ability to effectively train and mentor fellow team members.

Education and Experience:

Required

• High school diploma or equivalent.
• Minimum of five (5) years of aviation line service experience.
• Demonstrated aircraft towing experience.
• Experience performing aircraft fueling operations.
• Valid driver's license.
• Ability to obtain and maintain airport security credentials and applicable airport access badges.

Preferred

• Ten (10) or more years of business aviation line service experience.
• Previous experience serving as a Crew Chief, Lead Line Technician, Shift Lead, Trainer, or similar leadership role.
• Experience supporting corporate, charter, or FBO flight operations.
• Experience handling and towing a variety of business aircraft.
• Experience training and developing line service personnel.

Schedule

Primary schedule is day shift. Occasional evening and weekend coverage may be required to support operational needs and ensure team coverage. Minimal travel required.

Physical Requirements

This position is primarily performed outdoors and on the airport ramp. Must be able to perform the physical requirements of the position, including standing, walking, bending, climbing, lifting, carrying, towing, operating ground support equipment, and working in varying weather conditions consistent with business needs.

Why join Elliott?

At Elliott Aviation, you're not just joining a company, you are becoming part of a legacy built on service, craftsmanship, and trust. For 90 years, we've supported customers throughout the aviation industry by delivering high-quality solutions and exceptional service. Here, your experience matters, your contributions make an impact, and your career can continue to grow.

We offer:

• Benefits on Day 1
• Comprehensive healthcare coverage
• FREE Generic prescriptions
• Paid time off and paid holidays
• 401(k) Company Match
• Technical and professional development
• FUN!

Compensation

The base hourly range for this role is $25.00 to $35.00 per hour. The pay range provided is a good faith estimate representative of experience levels. Specific compensation for this role will be determined by several factors including but not limited to; minimum and preferred qualifications, knowledge, skills, abilities, education, experience and location.

Relocation assistance may be available for exceptionally qualified candidates.

Join a team where safety, customer service, and aviation excellence come together to support every aircraft movement and every customer interaction.