Line Staff

Freeman Holdings Group; City of Rome (NY); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Medical, Dental, and Vision coverage

Performance-based bonuses

Job summary

Million Air in the United States seeks a Line Service Professional to deliver efficient ground handling and top-tier customer service. You will coordinate aircraft movement, fueling, and ground operations while communicating with pilots, customers, and team members in a fast-paced environment.

The role requires outdoor work in all weather, strict safety practices, and the ability to work evenings, weekends, and holidays. Prior aviation experience is a plus; entry-level welcomed.

Qualifications

• Customer service experience in the service industry preferred.
• Prior aircraft ground handling experience a plus.
• High School Diploma.
• Entry level position.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Zero tolerance drug free employer includes pre-employment and random screening.

Responsibilities

• Aircraft movement, placement, fueling, and storage.
• Fuel movement- quality control, disposal, and paperwork.
• Daily check and upkeep of crew cars and vehicles.
• Facility maintenance and upkeep.
• Customer service, promotion of services.
• Monthly crew meetings.
• Annual re-current training.

Skills

Customer service

Communication skills

Safety awareness

Education

High School Diploma

Job description

Description

Our motto, \"We are Ladies and Gentlemen, serving Ladies and Gentlemen\", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

• Is the customer #1 with you?
• Are you a positive, up-beat person?
• Do you have an inner need to do things right in a timely fashion?
• Do you insist on working safely and efficiently?
• Are you known for your reliability and dependability?
• Do you have a burning desire to be the best at what you do?
• Are you excited to provide a level of customer service unrivaled by the competition?
• Do you enjoy working outside?

The Line Service Professional is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures and proper ground handling of aircraft as well as communicating effectively with customers, pilots, and team members within the customer service department.

Requirements

Responsibilities and Duties

1. Aircraft movement, placement, fueling, and storage
2. Fuel movement- quality control, disposal, and paperwork
3. Daily check and upkeep of crew cars and vehicles
4. Facility maintenance and upkeep
5. Customer service, promotion of services
6. Monthly crew meetings
7. Annual re-current training

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

1. Customer focus-naturally outgoing/extroverted
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Must be able to operate a motor vehicle and be insurable by our insurance company
4. Strong computer skills including Microsoft Office products
5. Basic mathematical knowledge

Reporting Relationship

This position reports to the Line Service Manager

Work Environment

This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

1. Must be able to lift 75 pounds
2. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
3. Outside work in all types of weather conditions
4. Position may require bending, lifting, walking, stooping, squatting, gripping, and climbing a ladder

Position Type and Expected Hours of Work

This is a non-exempt position. This position includes shift work which requires working evenings and weekends, and on scheduled company holidays. Employees can expect to work varied hours and days.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

1. Customer service experience in the service industry preferred
2. Prior aircraft ground handling experience a plus
3. High School Diploma
4. Entry level position
5. Ability to work evenings, weekends, and holidays
6. Acceptable driving record
7. Zero tolerance drug free employer includes pre-employment and random screening

Benefits

Our comprehensive package includes a matching 401k program, Paid Time Off (PTO), and Medical, Dental, and Vision coverage. We value your hard work and offer performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with or without notice.

Pay

$19.50 - $21.00 (Flexibility in Starting Hourly Wage Based on Previous Aviation Experience)