Fast-Track Service Advisor | Customer Experience Champion

Bowser Automotive Inc; Pleasant Hills (PA); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental & Vision Insurance

401(k) with Company Match

Employee Discounts

Career Advancement Opportunities

Job summary

Bowser Automotive is seeking an enthusiastic Express Service Advisor to join our busy service department in Pleasant Hills, PA. You’ll be the first contact for customers bringing their vehicles in for maintenance and repairs, ensuring an outstanding experience while keeping appointments running smoothly.

You’ll greet customers, document needs, prepare estimates, coordinate with technicians, and maintain CSI scores.

Qualifications

• High school diploma or equivalent.
• Previous automotive dealership or independent repair facility experience preferred.
• ASE certification preferred, but not required.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally, creating a welcoming service experience.
• Listen to customer concerns and document vehicle maintenance and repair needs accurately.
• Perform walk-arounds and recommend additional maintenance or repairs when appropriate.
• Prepare repair estimates and communicate expected completion times.
• Verify warranty coverage and payment methods.
• Coordinate with service technicians during the repair process.
• Keep customers informed on status and additional service recommendations.
• Deliver completed vehicles and review repairs performed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Automotive knowledge

Education

High school diploma

Job description

Bowser Automotive is seeking an enthusiastic Express Service Advisor to join our busy service department in Pleasant Hills, PA. You’ll be the first contact for customers bringing their vehicles in for maintenance and repairs, ensuring an outstanding experience while keeping appointments running smoothly.

You’ll greet customers, document needs, prepare estimates, coordinate with technicians, and maintain CSI scores.