FAST Service Specialist

Opensity Solutions; United States; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a FAST Service Specialist to join our client-facing team. You will provide mail, copy, reception, hospitality and facilities support across client sites, with travel to Stamford, CT and Newark/Secaucus, NJ covered by the company.

The role emphasizes reliability, multitasking, and professional interaction with clients in a fast-paced environment. A high school diploma and 1+ year of customer service experience are required.

Qualifications

• High School Diploma or GED.
• 1+ work experience in a customer services field.
• Ability to multitask with attention to detail.
• Ability to resolve issues with professionalism and tact.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.
• As a condition of employment, candidates must agree to complete and pass any applicable client-specific background checks.

Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Opensity Solutions is seeking a professional and customer service focused FAST Service Specialist to join the Opensity team working at our client's office. In this pivotal role you will provide various administrative support which may include copy, print, mail, hospitality, facilities and receptionist services. This unique and client-facing position allows the employee to support multiple Opensity client sites in a defined geographic market.

Responsibilities

• Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule


• Copy Services includes accurately producing copy, print and scan projects per written instructions


• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner


• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed


• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance


• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns.


• Flexibility of a weekly work schedule to cover absences and vacations. Will include potential schedule changes and work locations


• Travel to Stamford, CT for coverage on a limited basis with reimbursements


• Travel to Newark & Secaucus NJ, for coverage on a limited basis with reimbursements

Job Requirements

• High School Diploma or GED


• 1+ work experience in a customer services field


• Ability to multitask with attention to detail


• Ability to resolve issues with professionalism and tact


• Ability to lift or move 40 lbs. or greater


• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs


• Ability to walk, bend, kneel, stand or sit for an extended period of time


• As a condition of employment, candidates must agree to complete and pass any applicable client-specific background checks.

The Compensation range for this role is $21.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance


• Dental insurance


• Vision insurance


• 401(k) retirement plan


• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.