Fast-Paced Lube Service Advisor | Customer-Focused

Kendall-Auto-Group; Fairbanks (AK); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Career development

Paid time off

Personal leave

Discounts on parts

Health insurance

Life insurance

401(k) plan

Supplemental plans

Job summary

Kendall Auto Group in Fairbanks is seeking an Express Lube Service Advisor to join our busy Express Lube Team. This role interfaces with customers, technicians and sales staff to identify and recommend vehicle repairs and maintenance.

We emphasize exceptional customer service, time management and clear communication in a fast-paced environment. A valid driver's license is required and dealership experience is preferred.

Qualifications

• Experience in service writing is not required, but dealership experience is preferred.
• Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance.
• A valid driver’s license and good driving record are required.

Responsibilities

• Interface with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance.
• Verify that work was properly performed and diagnosed.
• Research vehicle history to make educated recommendations.
• Input and maintain customer information.
• Complete work tasks efficiently and in an organized manner.
• Use telephone, email, and chat systems to communicate with customers throughout the day.
• Schedule service appointments.

Skills

Customer service

Time management

Communication skills

Multi-tasking

Automotive knowledge

Job description

Kendall Auto Group in Fairbanks is seeking an Express Lube Service Advisor to join our busy Express Lube Team. This role interfaces with customers, technicians and sales staff to identify and recommend vehicle repairs and maintenance.

We emphasize exceptional customer service, time management and clear communication in a fast-paced environment. A valid driver's license is required and dealership experience is preferred.