Express Lube Service Advisor - Fast-Paced, Customer-Centric

Kendall Ford Inc; Fairbanks, Northern (AK, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Paid time off

Health insurance

401(k) plan

Job summary

Kendall Auto Group in Fairbanks seeks an Express Lube Service Advisor to join our Express Lube Team. The role involves fast-paced customer interactions and coordinating with technicians and sales staff to identify and sell vehicle repairs and maintenance.

The ideal candidate has strong customer service, time management, and communication skills, with the ability to multi-task in a dealership environment. Join a family-owned company serving the Alaska community.

Qualifications

• Experience in service writing is not required, but dealership experience is preferred.
• Proven strong customer service skills and ability to multi-task.
• Valid driver's license with a good driving record.

Responsibilities

• Interface with customers, technicians, and sales staff to identify vehicle repairs and maintenance.
• Verify work performed and diagnose issues.
• Research vehicle history to make educated recommendations.
• Schedule service appointments and communicate with customers by phone, email, and chat.

Skills

Customer service

Time management

Communication

Multi-tasking

Sales aptitude

Job description

Kendall Auto Group in Fairbanks seeks an Express Lube Service Advisor to join our Express Lube Team. The role involves fast-paced customer interactions and coordinating with technicians and sales staff to identify and sell vehicle repairs and maintenance.

The ideal candidate has strong customer service, time management, and communication skills, with the ability to multi-task in a dealership environment. Join a family-owned company serving the Alaska community.