Express Lube Service Advisor

Kendall Ford Inc; Fairbanks, Northern (AK, KY); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Bonus program

Paid time off

Health insurance

401(k) plan

Job summary

Kendall Auto Group in Fairbanks seeks an Express Lube Service Advisor to join our Express Lube Team. The role involves fast-paced customer interactions and coordinating with technicians and sales staff to identify and sell vehicle repairs and maintenance.

The ideal candidate has strong customer service, time management, and communication skills, with the ability to multi-task in a dealership environment. Join a family-owned company serving the Alaska community.

Qualifications

• Experience in service writing is not required, but dealership experience is preferred.
• Proven strong customer service skills and ability to multi-task.
• Valid driver's license with a good driving record.

Responsibilities

• Interface with customers, technicians, and sales staff to identify vehicle repairs and maintenance.
• Verify work performed and diagnose issues.
• Research vehicle history to make educated recommendations.
• Schedule service appointments and communicate with customers by phone, email, and chat.

Skills

Customer service

Time management

Communication

Multi-tasking

Sales aptitude

Job description

Description

Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Fairbanks. We are looking for an Express Lube Service Advisor to join our Express Lube Team. At Kendall Auto Mall in Fairbanks, our Service Department is a fast-paced environment serving clients throughout the community.

Some of the benefits of working with Kendall are:

• Competitive pay DOE
• Substantial bonus program
• Career path development opportunities
• Competitive paid time off and paid personal leave
• Discounts on parts, service and vehicle purchases for you and your immediate family
• Medical, Dental and Vision insurance
• Paid Life insurance
• 401(k) plan w/ Fidelity
• Accident and Illness supplemental plans

Customers might purchase a few vehicles from us throughout the years, but our goal is to have lifelong service customers and we trust our Advisors to be that first contact of Kendall in our service departments.

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. The ability to make recommendations and prioritize items in order of importance for our customers is key.

If you meet these requirements and you enjoy working in a fast-paced and constantly changing environment we want to hear from you.

Duties will include interfacing with customers, technicians, and salespersons to identify and sell vehicle repairs and maintenance, verifying work was properly performed and diagnosed, researching vehicle history to make educated recommendations, inputting and maintaining customer information, complete work tasks in an efficient and organized manner, using telephone, email, and chat systems to communicate with customers throughout the day, and scheduling service appointments.

Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.

Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Alaska, Idaho, Oregon, Montana, and Washington. Kendall has been selling and servicing vehicles since 1937.

Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.

Our employees are members of the Kendall family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest. If you are looking for a rewarding career, we would like to meet you and start something great!

Requirements

Experience in service writing is not required, but dealership experience is preferred. Candidates must have proven strong customer service skills, the ability to multi-task, and general knowledge of automobiles and their maintenance. A valid driver’s license a good driving record are required.