Fast-Paced Cashier & Customer Service Pro

Whole Foods Market IP. L.P.; Wall Township (NJ); On-site; USD 53,726,000 - 72,781,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness programs

Other Team Member perks

Job summary

Whole Foods Market is seeking a Customer Service & E-Commerce Team Member to assist customers during checkout, operate cash registers, bag groceries, and support at the customer service desk.

You will ensure friendly, efficient service, maintain clean Front End areas, stock displays, and follow SOPs while upholding health and safety regulations. This entry-level role requires flexibility including nights and weekends.

Qualifications

• Demonstrates patience in dealing with customers and Team Members.
• Maintains proficiency with the Cashier Code Book and PLUs.
• Strong basic math skills.
• Strong to excellent communication skills and willingness to work as part of a team.
• Ability to deliver information in a clear and respectable manner to fellow Team Members, customers, and vendors.
• Ability to meet customer service expectations and standards in all interactions with customers, vendors, and Team Members.
• Ability to follow directions and procedures; effective time management and organization skills.
• Passion for natural foods and the mission of Whole Foods Market.
• Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
• Understanding of and compliance with WFM quality goals.
• Strong attention to detail.

Responsibilities

• Checks out customer groceries efficiently and accurately.
• Upholds government regulations concerning sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit procedures.
• Uses proper tares procedures when ringing up scalable items.
• Cleans and stocks Front End areas, including own register – changing tapes and ribbon as necessary.
• Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
• Proactively participates in company programs as directed by leadership.
• Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.

Skills

Patience with customers

Cashier skills

Math skills

Communication skills

Team player

Customer service oriented

Attention to detail

Passion for natural foods

Job description

Whole Foods Market is seeking a Customer Service & E-Commerce Team Member to assist customers during checkout, operate cash registers, bag groceries, and support at the customer service desk.

You will ensure friendly, efficient service, maintain clean Front End areas, stock displays, and follow SOPs while upholding health and safety regulations. This entry-level role requires flexibility including nights and weekends.