Fast Casual Restaurant Shift Lead

Firehouse Subs 566; Tucson (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Firehouse Subs 566 in Tucson, AZ is seeking a Shift Lead/Assistant Manager to oversee daily operations and drive exceptional guest experiences. You will lead a fast-paced team, ensure top-tier service, and support staff training and development.

The role focuses on restaurant operations, customer service, and workforce leadership in a busy hospitality setting, offering opportunities to grow managerial skills in a dynamic brand.

Qualifications

• Proven experience in restaurant management or supervisory roles.
• Strong background in staff training and development.
• Excellent communication and guest-service skills.

Responsibilities

• Assist in managing all aspects of restaurant operations, including food quality and cleanliness.
• Supervise and motivate staff to deliver outstanding customer service and maintain performance.
• Oversee food preparation and ensure safety/hygiene standards.
• Manage inventory and conduct stock checks to minimize waste.
• Handle cash transactions accurately using POS systems and cash handling procedures.
• Train new team members and provide ongoing coaching on food handling and service.
• Coordinate staff schedules to ensure proper coverage during peak hours and resolve issues promptly.

Skills

Leadership

Staff training

Customer service

Communication

Team motivation

Tools

Toast POS

Aloha POS

Micros POS

Job description

Join our dynamic team as a Shift Lead/Assistant Manager where your leadership and passion for hospitality will drive exceptional dining experiences. In this energetic role, you will oversee daily restaurant operations, ensure top-tier customer service, and support staff training and development. Your proactive management skills will help create a lively, efficient environment that delights guests and fosters team growth. This position offers an exciting opportunity to lead in a fast-paced, food-focused setting while honing your management expertise.

Responsibilities

• Assist in managing all aspects of restaurant operations, including food quality, service standards, and cleanliness.
• Supervise and motivate staff to deliver outstanding customer service and maintain high performance levels. *Will be expected to keep restaurant staffed properly*
• Oversee food preparation processes, ensuring adherence to safety and hygiene standards.
• Manage inventory control to minimize waste and optimize stock levels; conduct regular stock checks.
• Handle cash transactions accurately using POS systems such as Toast POS; ensure proper cash handling procedures are followed.
• Train new team members and provide ongoing coaching to enhance skills in food handling, customer service, and operational procedures.
• Support shift management by coordinating staff schedules, ensuring adequate coverage during peak hours, and resolving operational issues promptly. *Expected to answer calls/assist team even when not in restaurant*

Experience

• Proven experience in restaurant management or supervisory roles within quick service, fast food, casual dining, or fine dining environments.
• Strong background in food preparation, kitchen management, and food safety protocols.
• Demonstrated ability to lead teams effectively through training, development, and performance management.
• Familiarity with POS systems such as Aloha POS or Micros POS; experience with cash handling is essential.
• Experience in inventory control, budgeting, and food cost management to support profitability goals.
• Prior hospitality or hotel experience is a plus; knowledge of catering or banquet operations is advantageous.
• Excellent communication skills with a knack for interviewing and onboarding new staff members. Embark on a rewarding journey where your leadership transforms the dining experience! We value energetic professionals who thrive in bustling environments and are eager to develop their management skills further. Join us to be part of a vibrant team dedicated to excellence in hospitality!