Fashion Sales Associate – Customer Experience

H&M; Fairview Heights (IL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health insurance

Employee discount

Paid time off

Community day

Job summary

H&M in Fairview Heights, IL, is seeking a Sales Advisor to deliver exceptional customer service and guide customers through the store to drive sales. You will use fashion knowledge to inform customers and support garment care, presentation, and a tidy sales floor.

Responsibilities include promoting the Hello Member loyalty app, engaging customers with fashion stories, and collaborating with the team to meet sales targets while maintaining compliance with store procedures and safety guidelines.

Qualifications

• Experience in customer service in fashion or retail is preferred.
• Ability to engage customers and guide them through store and product information.
• Strong interest in fashion trends and in-store product knowledge.

Responsibilities

• Provide excellent customer service and guide customers through the store experience.
• Promote and sell products actively while showcasing fashion trends and stories.
• Support with garment care, presentation, and store cleanliness.
• Assist with loyalty app promotion and in-store sustainability initiatives.
• Contribute to reaching sales targets with the store team.

Skills

Customer service

Sales

Communication

Fashion knowledge

Team player

Job description

H&M in Fairview Heights, IL, is seeking a Sales Advisor to deliver exceptional customer service and guide customers through the store to drive sales. You will use fashion knowledge to inform customers and support garment care, presentation, and a tidy sales floor.

Responsibilities include promoting the Hello Member loyalty app, engaging customers with fashion stories, and collaborating with the team to meet sales targets while maintaining compliance with store procedures and safety guidelines.