Fashion Advisor, WFJ Specialist

Brobston Group; San Francisco (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Brobston Group is seeking a Fashion Advisor for Watches and Fine Jewelry to deliver elevated client service and drive sales. You will build lasting client relationships, convert walk-ins to brand ambassadors, and contribute to a collaborative boutique team.

The role emphasizes prompt, courteous service, proactive outreach, and handling repairs with follow-up to ensure client satisfaction.

Qualifications

• At least 3 years of related experience; watches and jewelry knowledge preferred.
• Strong communication and a client-focused approach; ability to collaborate with a team.
• High school diploma or equivalent; foreign language skills are a plus.

Responsibilities

• Develop new customers by converting walk-in traffic into clients and brand ambassadors.
• Provide prompt, professional, warm, and courteous service throughout the client experience.
• Build client relationships through thoughtful, consistent outreach and exceed client expectations.
• Receive repairs and follow up consistently with clients regarding repairs and alterations.

Skills

Strong communication skills

Client-focused approach

Team collaboration

Watches & Jewelry knowledge

Education

High school degree

Job description

Summary

The Fashion Advisor, Watches and Fine Jewelry, delivers elevated client service while driving sales, client conversion, retention, and brand loyalty. This in-store role builds lasting client relationships and contributes to a collaborative boutique team.

Responsibilities

• Develop new customers by converting walk-in traffic into clients and brand ambassadors.
• Provide prompt, professional, warm, and courteous service throughout the client experience.
• Build client relationships through thoughtful, consistent outreach and exceed client expectations.
• Receive repairs and follow up consistently with clients regarding repairs and alterations.

Requirements

• At least 3 years of related experience; Watches and Jewelry knowledge is preferred.
• Strong communication skills, a client-focused approach, and the ability to collaborate with a team.
• High school degree required; foreign language skills are preferred but not required.
• Ability to lift 15 pounds and work a flexible schedule, including late nights, weekends, and some holidays.