Watch & Fine Jewelry Concierge: Elevate Client Relations

Brobston Group; San Francisco (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Brobston Group is seeking a Fashion Advisor for Watches and Fine Jewelry to deliver elevated client service and drive sales. You will build lasting client relationships, convert walk-ins to brand ambassadors, and contribute to a collaborative boutique team.

The role emphasizes prompt, courteous service, proactive outreach, and handling repairs with follow-up to ensure client satisfaction.

Qualifications

• At least 3 years of related experience; watches and jewelry knowledge preferred.
• Strong communication and a client-focused approach; ability to collaborate with a team.
• High school diploma or equivalent; foreign language skills are a plus.

Responsibilities

• Develop new customers by converting walk-in traffic into clients and brand ambassadors.
• Provide prompt, professional, warm, and courteous service throughout the client experience.
• Build client relationships through thoughtful, consistent outreach and exceed client expectations.
• Receive repairs and follow up consistently with clients regarding repairs and alterations.

Skills

Strong communication skills

Client-focused approach

Team collaboration

Watches & Jewelry knowledge

Education

High school degree

Job description

Brobston Group is seeking a Fashion Advisor for Watches and Fine Jewelry to deliver elevated client service and drive sales. You will build lasting client relationships, convert walk-ins to brand ambassadors, and contribute to a collaborative boutique team.

The role emphasizes prompt, courteous service, proactive outreach, and handling repairs with follow-up to ensure client satisfaction.