Farmers Insurance Customer Service Manager

The Juris Agency; Walnut Creek (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Career Growth Opportunities

Job summary

Matthew Capbarat Agency, Farmers Insurance in Walnut Creek, California, is seeking a Full-Time Customer Success Manager to deliver exceptional service, onboard new clients, and build lasting relationships.

You will work with sales, underwriting, and product teams to identify client needs, guide onboarding, and maintain detailed CRM records to ensure a smooth, positive customer experience.

Qualifications

• Positive, upbeat attitude and enthusiasm.
• Self-starter with a sense of urgency.
• Ability to multi-task and follow through.
• Strong work ethic and leadership skills.
• Strong written and verbal communication.

Responsibilities

• Assess and identify the wants and needs of clients over the phone and via email.
• Follow up with customers to assure satisfaction and address queries.
• Guide clients through onboarding to ensure smooth adoption of products.
• Collaborate with sales, underwriting, and product teams to meet client needs.
• Maintain detailed customer records and communications in the CRM system.
• Present and explain insurance policy options based on client goals.

Skills

Customer service

Communication

Multitasking

Self-starter

Leadership

Tools

CRM software

Job description

Job Description

Are you looking to grow? So are we! Matthew Capbarat Agency, Farmers Insurance in Walnut Creek, California, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Customer Success Manager. In this role you will provide exceptional customer service to our customers, addressing all of their queries. Your positive attitude, rapport-building, and desire to help may make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience. If you are ready to make a change in your life and are looking to join a company that cares about both our customers and you,

Benefits

• Paid Time Off (PTO)
• Career Growth Opportunities
• Health Insurance

Responsibilities

• Assess and identify the wants and needs of our clients over the phone and via email.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve problems.
• Guide clients through the onboarding process to ensure smooth adoption and understanding of our products.
• Collaborate with sales, underwriting, and product teams to ensure client needs are met and feedback is shared.
• Maintain detailed customer records and communication logs in the CRM system.
• Present and explain insurance policy options based upon prospective client needs and their personal goals.
• Maintain knowledge of new products and services by reviewing all underwriting, rating and compliance requirements.

Requirements

• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.