Farm Host & Guest Experience Concierge

Wildflower Farms; Town of Gardiner (NY); On-site; USD 23,000 - 32,000; Full time

Job summary

Wildflower Farms, Auberge Collection is hiring a Farm Host to be the friendly face and welcoming voice that sets the tone for guests' stay. You will be the first point of contact, delivering exceptional customer service and ensuring guests feel valued from check-in to check-out.

Responsibilities include preparing guest documentation, handling inquiries, recording preferences in Opera, guiding guests around the property, and handling billing with accuracy.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Prepare guest documentation including itineraries, welcome letters, and waivers to facilitate smooth check-in/out processes
• Answer and direct phone calls according to company protocols
• Document guest preferences in the Opera system and communicate them to relevant departments
• Guide guests around the property and arrange on-site transportation when needed
• Address guest complaints promptly and professionally
• Process billing accurately following Front Desk procedures
• Document irregularities in the departmental logbook and alert management as appropriate
• Serve as a property ambassador by providing information about reservations, amenities, local attractions, spa services, and dining options
• Maintain an organized Front Desk area with all necessary materials readily available
• Develop comprehensive knowledge of Wildflower Farms facilities to effectively promote services to guests
• Build collaborative relationships within the Front Office and understand the operations of all hotel departments

Skills

Customer service

Interpersonal skills

Multitasking

Phone etiquette

Job description

Wildflower Farms, Auberge Collection is hiring a Farm Host to be the friendly face and welcoming voice that sets the tone for guests' stay. You will be the first point of contact, delivering exceptional customer service and ensuring guests feel valued from check-in to check-out.

Responsibilities include preparing guest documentation, handling inquiries, recording preferences in Opera, guiding guests around the property, and handling billing with accuracy.