Fandom Retail Lead — Inspire Teams, Drive Sales

BoxLunch & Hot Topic; Salem (VA); On-site; USD 52,000 - 78,000; Full time

Job summary

Hot Topic is seeking a Store Manager to lead the in-mall store, drive sales, and build a high-performing team. You will recruit, mentor, and coach staff while delivering exceptional customer service and engagement across digital and in-store channels.

The role requires hands-on leadership, experience in retail operations, and a passion for pop culture. You will manage schedules, inventory, and promotional execution in a fast-paced environment.

Qualifications

• Must have at least a high school diploma or GED.
• Retail leadership experience with a track record of teamwork and sales results.
• Comfort with changing trends in pop culture and fandom.

Responsibilities

• Achieve store sales plan and comp sales goals.
• Recruit, develop, and retain a collaborative team.
• Lead customer engagement through social media and in-store programs.
• Ensure operational discipline: scheduling, payroll, and loss prevention.
• Merchandise the store using planograms and timely promos.
• Mentor staff and build bench strength with recognition and feedback.

Skills

Communication

Recruiting

Operations

Team leadership

Data analysis

Education

High school diploma or GED

Tools

POS systems

Planograms

Clienteling apps

Job description

Hot Topic is seeking a Store Manager to lead the in-mall store, drive sales, and build a high-performing team. You will recruit, mentor, and coach staff while delivering exceptional customer service and engagement across digital and in-store channels.

The role requires hands-on leadership, experience in retail operations, and a passion for pop culture. You will manage schedules, inventory, and promotional execution in a fast-paced environment.