Fan Support Specialist (Weekend Support)

Tixr; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Join Tixr as a Customer Support Specialist, where you'll play a key role in enhancing the ticket buying experience for major events. This fully remote position, ideal for tech enthusiasts, requires excellent communication skills, a passion for problem solving, and a solid background in customer service. Enjoy perks like unlimited PTO and comprehensive health benefits while contributing to a fast-growing company at the forefront of live event commerce.

Benefits

100% Remote

Health benefits with $0 premium

Unlimited PTO

401k

Fun work environment

Access to great events

Qualifications

• 2+ years experience in customer support role.
• Ability to stay organized and detail-oriented.
• Excellent written and verbal communication skills.

Responsibilities

• Field daily customer service inquiries.
• Analyze trends in support inquiries to improve the product.
• Act as liaison between fans and the Tixr team.

Skills

Customer Support

Organization

Communication

Problem Solving

Passion for Technology

Tools

Hubspot

Job description

About Tixr

Tixr's on a mission to transform the ticket buying experience with a modern approach to a legacy business. Born from a fan-focused frame of mind, we empower large-scale events, music venues, and sports properties with modern, innovative solutions to their highly-complex ticketing and e-commerce needs. Our unified commerce platform is built for big, supporting all types of events, from festivals to global arena tours, and an almost limitless suite of commerce offerings beyond admission tickets.

The Opportunity

Our software and apps are used by a broad range of clients, from exclusive nightlife venues, to artist tours, to large-scale festivals and conferences, as well as by millions of event-goers. We are committed to providing excellent user experience with our superior and seamless app technology.

Our Client Success team is hugely valuable and is partly responsible for the success and long-term growth of our customers, helping to ensure they maximize the value they receive from our product and cultivating a successful long-term partnership.

Work-Life

This role is 100% remote with an optional work environment at our Santa Monica office, located on the 3rd Street Promenade. Most teams run West Coast Hours with lots of autonomy. We are only able to hire US Citizens or active US Green Card holders

Responsibilities

• Field daily customer service inquiries
• Analyze trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product
• Document and implement client policies for all events
• Act as liaison between fans and the Tixr team + our clients
• Stay current with all Tixr features and processes as a product expert
• Maintain a clean support channel for clear customer communication

Qualifications

• 2+ years experience in customer support role
• Ability to stay organized and detail-oriented in a fast-paced environment
• Excellent written and verbal communication skills and professional demeanor
• Passion and appreciation for technology, design, and live events
• Enthusiasm for problem solving and providing exceptional customer service
• Previous experience working at a SaaS or E-commerce company a plus
• Knowledge of Hubspot
• Experience in a fast-paced startup environment a plus

The Perks

• 100% Remote (USA timezones)
• Health benefits starting at $0 premium + choice of dental and vision plans
• Unlimited PTO, holidays, a paid day off on your birthday
• 401k
• Fun and relaxed work environment
• Access to awesome events!

Tixr is the largest, fastest-growing, privately-held primary ticketing and live event commerce marketplace in the world. We're a California born and bred company that has become a global entity with four offices across the globe, yet still founder owned and led to this day . We exclusively power over 7 00 of the most respected live entertainment brands in 40 countries including Formula 1 Canada, E1 Series, Leicestershire Cricket, Forbidden Forest Festival, Wynn Nightlife, Riot Fest, Acura Grand Prix of Long Beach, Riot Games Arena, Luke Bryan’s Crash My Playa, Sturgis Buffalo Chip, Lightning in a Bottle, Portland Trail Blazers’ New G League Affiliate Rip City Remix, among many others.

The pay range for this role is:

19 - 21 USD per hour (Remote - United States)