Product Support Specialist (Microgrid)

PowerSecure, Inc.; Durham (NC); Remote; USD 75,000 - 105,000; Full time

Job summary

A leading company in energy solutions is seeking a Technical Support Engineer to provide crucial support for MicroGrid equipment, enhance customer satisfaction through effective problem-solving, and ensure operations are safe and efficient. This role requires technical expertise in generators and switchgear, with responsibilities covering troubleshooting, customer engagement, and field support.

Benefits

Medical, dental, vision, and life insurance

401(k) with company match

Paid time off

Tuition reimbursement

Employee referral program

Qualifications

• 6+ years of experience with generators and switchgear, or 2+ years with a BSEE.
• Proficient in reading electrical/mechanical schematics.
• Valid driver's license required.

Responsibilities

• Serve as liaison between field operations and factory engineering teams.
• Support start-up and commissioning of MicroGrid systems.
• Manage onsite engineering changes to drawings and settings.

Skills

Analytical skills

Problem-solving

Communication

Education

BSEE (Bachelor of Science in Electrical Engineering)

Tools

PLCs

Protective relays

Generators

Switchgear

Job description

Provide technical support for PowerSecure MicroGrid equipment, including switchgear and generators. This role is customer-focused, requiring high-quality decision-making, systematic analysis, and effective problem-solving to ensure safe and efficient operations.

Essential Duties and Responsibilities

• Serve as liaison between field operations and factory engineering teams.
• Support start-up, commissioning, and field troubleshooting of MicroGrid systems.
• Provide technical support via phone and occasional on-site visits.
• Manage onsite engineering changes to drawings and settings files.
• Assist in developing and executing retrofit projects and engineering change notices.
• Escalate project risks to leadership to ensure quality and customer satisfaction.
• Commission complex PLC-based systems in critical infrastructure environments.
• Troubleshoot and support PowerGen and Switchgear products and control systems.

Required Qualifications

• 6+ years of experience with generators, ATS/switchgear, and paralleling control systems (or 2+ years with a BSEE).
• Proficient in reading electrical/mechanical schematics and engineer-of-record drawings.
• Experience with:
  • PLCs and generator controllers
  • Protective relays and alternators
  • Commissioning and field service
• Strong understanding of AC/DC electrical theory.
• Ability to edit and develop switchgear and PowerGen controller settings.
• Valid driver’s license.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage workload independently and meet deadlines.

Preferred Qualifications

• NFPA 70 Arc Flash Certification.
• Experience with:
  • PowerGen products (e.g., Volvo, PSI)
  • Switchgear (e.g., Square D, Eaton, ABB, Siemens)
  • Controllers and relays (e.g., Woodward, DIEF, SEL, Beckwith, Siemens/GE PLCs)

Work Environment and Physical Demands

• Remote work with up to 45% travel.
• Exposure to industrial environments, including electrical and mechanical systems.
• Ability to work in both office and outdoor settings.
• Occasional after-hours and weekend support required.

About PowerSecure

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial, industrial, and institutional customers.

• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off, holidays, and wellness programs
• Tuition reimbursement and employee referral program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.