Specialist II, Business Technology Support - Corporate - US

Sysco; Dallas (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

Join a dynamic organization as a local IT support representative, where you will play a crucial role in assisting the Business Technology support teams. This position offers the opportunity to engage with various IT infrastructure technologies, train support staff, and ensure smooth operations of IT services. You will be involved in developing policies to enhance technology services and act as a key contact for IT-related queries. If you are passionate about technology and enjoy working in a collaborative environment, this role is perfect for you. Sysco, a global leader in foodservice distribution, is looking for dedicated individuals to contribute to its success and growth.

Benefits

Personal protective equipment provided

Temperature screenings

Social distancing guidelines

Sanitizing and cleaning procedures

Qualifications

• Minimum 5 years in end user technology support and IT environments.
• Strong technical troubleshooting skills for various devices.

Responsibilities

• Assist with technical support of IT infrastructure technology.
• Train local staff on service requests and support model.
• Participate in hardware roadmap planning and product testing.

Skills

Technical troubleshooting

Customer service

Communication skills

Organizational skills

Problem-solving skills

Remote support tools

Microsoft Windows

Microsoft Office

Order Entry applications

Education

High School Diploma

Tools

Ticketing system

Remote support tools

Job description

Company: US6469 Sysco Payroll, Division of Sysco Resources Services, LLC

Zip Code: 75237

Employment Type: Full Time

Travel Percentage: 0

Brief description: The position involves assisting the Business Technology (BT) support teams with the technical support of IT infrastructure technology, which includes, but is not limited to the following devices - workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, and any other technology used to conduct business at an operating company facility. It also involves training the Support Specialist I associates as well as continued knowledge transfer to the BT support technicians. Additional requirements are to actively contribute to the development of policies and procedures to continuously improve and simplify technology services across the Sysco enterprise. This position is also responsible for participating in hardware roadmap planning sessions and testing new products to validate compatibility and functionality. In addition, this position will also be the local escalation contact for any related IT support issues.

This position will be the local corporate IT representative to answer any IT related questions and to train the local staff how to enter service requests, how to prioritize service requests, assign service requests, and how to best utilize the current support model. Additionally, this position will keep local management informed on technology trends and local alignment with the trends to best maintain system availability. This position will be expected to meet with local senior management on a regular basis to keep management informed on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and the general health of their local technology.

This position will require technical skills to support and repair laptops, workstations, PDA devices, mobile computing technology, and the operating system and software associated with these devices. Additional support responsibilities will include coordinating enterprise workstation OS deployment, providing support for printers and peripherals, coordinating and validating problem resolution for warranty or third party on-site repairs on all IT equipment, and providing secondary support as required for the Communications and System Support technicians.

Supervisor: Team Leader, IT Local Support Specialist

Classification: Non-Exempt

Educational requirements: H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments.

Special requirements: Minimum of five years customer service experience in Computer Technology. Must possess excellent communication (written and verbal), organizational, and problem-solving skills. Must effectively interact with several different personalities and levels of management. Must be self-motivated, resourceful, reliable, and trustworthy. Must be proficient in technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software. Must have experience with supporting, installing, and configuring Order Entry applications. Must be able to use remote support tools to troubleshoot remote computer devices. Must be available for after-hour support and weekend on-call support as needed.

Description of Responsibilities:

• Prioritize support calls using the enterprise ticketing system and manage tickets with frequent updates, as well as escalating aging tickets and trends as required.
• Purchase new equipment, repair parts, mice, keyboards, batteries, printer toner, supplies, etc. for workstations, laptops, and peripherals from the approved standards list through Corporate IT Purchasing.
• Ensure software and hardware standards are adhered to at all times based on guidance from Corporate.
• Contribute to the development of policies and procedures.
• Ensure software license compliance with all installed software.
• Responsible for imaging workstations using the standard images.
• Maintain and adhere to current system security policy.
• Ensure client agents for discovery tools, anti-virus, and patch compliance updates are maintained at the most current levels.
• Provide secondary on-site support and knowledge transfer to the Desktop/Laptop support team and the Support Specialist I associates as required.
• Account administration and support for Order Entry applications.
• Assist with desktop hardware relocation where required.
• Responsible for local printers/copiers/faxes network connectivity, preliminary troubleshooting, toner replacement, and coordination of third-party on-site support.
• Responsible for and/or assist in special projects as assigned, including product evaluations and roadmap planning sessions.
• Maintain reliable “Hot Spare” Laptop/Desktop systems.
• Train and assist end users to effectively utilize the enterprise ticketing system.
• Dispose of old computer equipment utilizing approved recycling vendors.
• Provide onsite hands-on support for devices supported by Infrastructure support teams.
• Provide telephone and mobile phone support, including voicemail and account administration, deployment/replacement of equipment.
• Assist with support of wireless access points, VPN connectivity, and company-issued mobile telephone devices.
• Provide after-hours and round-the-clock support for emergency trouble calls when needed.

Additional Duties: As required by Manager

BENEFITS INFORMATION:

For information on Sysco’s Benefits, please visit SyscoBenefits.com.

HOW WE PROTECT OUR ASSOCIATES

COVID-19 Precaution(s):

• Personal protective equipment and masks provided.
• Temperature screenings.
• Social distancing guidelines in place.
• Sanitizing, disinfecting, and cleaning procedures in place.

OVERVIEW:

Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations.

We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.

This opportunity is available through Sysco Corporation, its subsidiaries, and affiliates.