Fan Relations & Ticket Sales Lead

Oklahoma State University; Stillwater (OK); On-site; USD 52,000 - 78,000; Full time

Job summary

Oklahoma State University in Stillwater seeks a Ticket Sales & Service Manager to lead the student staff and oversee ticket sales, service operations, and retention efforts. The role manages phone, SMS, and email channels, ensuring staff coverage and training across office and game-day operations.

The position reports to the Director of Sales, with responsibilities for pipeline development, promotions, and customer experience excellence during events.

Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration or related field.
• Three years of experience in sales and service.
• Post-secondary education may substitute for years of experience.

Responsibilities

• Lead the Ticket Sales & Service Representatives, including Graduate Assistants, during office hours and game days.
• Schedule staffing for phones and windows; ensure adequate coverage.
• Train staff on systems, processes, policies, customer service, and sales approaches.
• Improve sales, service, and retention efforts through effective communication.

Job description

Oklahoma State University in Stillwater seeks a Ticket Sales & Service Manager to lead the student staff and oversee ticket sales, service operations, and retention efforts. The role manages phone, SMS, and email channels, ensuring staff coverage and training across office and game-day operations.

The position reports to the Director of Sales, with responsibilities for pipeline development, promotions, and customer experience excellence during events.