Fan-First Customer Service Specialist

Fanatics Collectibles; Winona (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

Fanatics Commerce is hiring a Customer Service Representative to act as the first point of contact for WinCraft customers. You will provide clear, informed information about the licensed product portfolio, handle high-volume calls and emails, and ensure customer satisfaction while adhering to company standards.

Based on a fast-paced, data-driven environment, you will leverage CRM tools and cross-functional collaboration to resolve issues promptly and accurately.

Qualifications

• 1–2 years of professional experience in customer service.
• Strong interpersonal skills with professionalism, friendliness, and pride.
• Excellent active listening and phone handling skills in a fast-paced office.
• Familiarity with CRM systems and using digital tools to manage orders and interactions.
• Proven ability to meet deadlines and deliver results in independent or team settings.
• Ability to find policy-compliant solutions, with empathy and follow-through.
• Bilingual Spanish is helpful and a plus.

Responsibilities

• Handle a high volume of daily customer phone calls and emails with professionalism.
• Resolve complaints within policy and follow up to ensure resolution.
• Stay updated on product launches, specials, and bookings to provide accurate information.
• Maintain thorough records of customer interactions and order activity.
• Input orders accurately and meet daily KPIs for satisfaction and accuracy.

Skills

Customer service

CRM systems

Active listening

Phone support

Multitasking

Spanish (nice to have)

Education

Associate’s degree in Business

Tools

CRM systems

Job description

Fanatics Commerce is hiring a Customer Service Representative to act as the first point of contact for WinCraft customers. You will provide clear, informed information about the licensed product portfolio, handle high-volume calls and emails, and ensure customer satisfaction while adhering to company standards.

Based on a fast-paced, data-driven environment, you will leverage CRM tools and cross-functional collaboration to resolve issues promptly and accurately.