Collector Support Specialist

Fanatics Collectibles; Indiana (PA); On-site; USD 38,000 - 58,000; Full time

Job summary

Fanatics Collectibles is seeking Customer Support Associates to act as a liaison between Fanatics Collectibles, Inc. and our collectors across product inquiries, policies, and services.

This role reports to the Senior Manager, Customer Service. As a member of Collector Support, you will deliver proactive service through web, voice, and email channels, build relationships with repeat collectors, and continuously deepen knowledge of our product portfolio and release calendar to ensure a

Qualifications

• Positive, collector-minded individual with a passion to serve.
• General knowledge of trading cards and collectibles industry.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Liaise between Fanatics Collectibles and Collectors by supporting inquiries and issues
• Model exemplary service through web message, voice, and email channels
• Delight Collectors: apply good judgement on a case-by-case basis, expedite resolutions, and follow up to ensure satisfaction
• Build and maintain relationships with repeat Collectors
• Develop a thorough knowledge of Fanatics Collectibles’ product portfolio and release calendar
• Additional duties as assigned

Skills

Customer service

Communication

Multitasking

Time management

Problem solving

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Fanatics Collectibles is seeking Customer Support Associates to act as a liaison between Fanatics Collectibles, Inc. and our collectors across product inquiries, policies, and services.

This role reports to the Senior Manager, Customer Service. As a member of Collector Support, you will deliver proactive service through web, voice, and email channels, build relationships with repeat collectors, and continuously deepen knowledge of our product portfolio and release calendar to ensure a