Fan-First Customer Service Specialist

Fanatics Commerce; Winona (MN); On-site; USD 36,000 - 54,000; Full time

Job summary

Fanatics Commerce is seeking a Customer Service Representative for WinCraft to handle a high volume of calls and emails with a fan-first service approach. You will provide accurate information on licensed products, manage orders, and collaborate across teams to resolve issues quickly and effectively.

The role emphasizes using CRM tools, staying updated on product launches, and maintaining precise records to ensure exceptional customer experiences daily.

Qualifications

• 1-2 years of professional experience in a customer service role.
• Strong interpersonal and communication skills, professional phone and email handling.
• Familiarity with CRM systems and using digital tools to manage orders and inquiries.
• Ability to meet deadlines and work well in a high-volume environment.
• Bilingual Spanish is helpful and a plus.

Responsibilities

• Handle a high volume of daily customer phone calls and emails with professionalism.
• Provide accurate information about WinCraft's licensed product portfolio.
• Maintain thorough records of customer interactions and orders.
• Stay current on new product launches, specials, and bookings to provide timely information.
• Collaborate with internal teams to ensure smooth order management and issue resolution.

Skills

Customer service

Communication

CRM familiarity

Tools

CRM software

Job description

Fanatics Commerce is seeking a Customer Service Representative for WinCraft to handle a high volume of calls and emails with a fan-first service approach. You will provide accurate information on licensed products, manage orders, and collaborate across teams to resolve issues quickly and effectively.

The role emphasizes using CRM tools, staying updated on product launches, and maintaining precise records to ensure exceptional customer experiences daily.