Fan Experience & Ticket Sales Specialist

Sabres & ROCH - Buffalo Sabres; Buffalo (NY); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

Medical Plans

401(k) with employer matching

Paid Time Off

Sabres Experience: Comp tickets

Wellness initiatives

Community/events opportunities

Job summary

Sabres & ROCH - Buffalo Sabres seeks a Ticket Sales & Service Coordinator to ensure smooth delivery of fan experiences, coordinating logistics for ticketing packages and supporting leadership with strategic initiatives across Membership Sales, Premium Seating, and Group Sales.

You will liaise between ticketing staff, arena operations, and game presentation to guarantee flawless execution of sales initiatives, provide on-site support on game days, and assist with CRM data, reporting, and expense

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-2 years of experience in sales, events, or administrative support.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Knowledge of TicketMasters, Archtics, KORE CRM system(s) preferred.
• Superior customer service skills.
• Excellent communication skills both written and verbal, detail oriented, strong problem-solving skills and decision-making abilities.
• Ability to work non-traditional hours including nights, weekends, and holidays as needed.

Responsibilities

• Coordinate logistics for all fan experiences tied to ticket sales packages (anthem skates, bench warm-ups, intermission activities, on-ice photos).
• Help plan and execute targeted prospect and member events.
• Act as liaison between ticketing staff, arena operations, and game presentation to ensure flawless execution of sales initiatives.
• Provide on-site support on game days, ensuring group leaders, fans, and clients enjoy a seamless experience.
• Support sales staff with CRM lead generation, data tracking, and reporting.
• Research and apply best practices from across the NHL and broader sports/entertainment industry.
• Establish project structure including communication channels, deliverables, meeting cadence, and timelines.
• Manage multiple projects simultaneously, ensuring transparency and timely updates for stakeholders.
• Facilitate departmental meetings, set agendas, document notes, and track follow-ups by area.
• Provide high-level administrative assistance to the Chief Commercial Officer and VP of Ticket Sales & Service.
• Prepare and process expense reports, invoices, travel arrangements, and other business-related reports.
• Draft, format, and proofread presentations, proposals, and internal/external communications.
• Coordinate calendars, schedule meetings, and support special projects as assigned.
• Maintains upmost confidentiality.
• Other duties as assigned.

Skills

Strong organizational skills

Excellent communication

Superior customer service

Time-management

Multi-project coordination

Detail-oriented

Education

Bachelor's degree or equivalent experience

Tools

TicketMasters

Archtics

KORE CRM

Job description

Sabres & ROCH - Buffalo Sabres seeks a Ticket Sales & Service Coordinator to ensure smooth delivery of fan experiences, coordinating logistics for ticketing packages and supporting leadership with strategic initiatives across Membership Sales, Premium Seating, and Group Sales.

You will liaise between ticketing staff, arena operations, and game presentation to guarantee flawless execution of sales initiatives, provide on-site support on game days, and assist with CRM data, reporting, and expense