Season Ticket Concierge & Retention Specialist

Sabres & ROCH - Buffalo Sabres; Buffalo (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical plans

401(k) with employer matching

Paid time off

Sabres Experience tickets

Wellness programs

Employee events & DEI initiatives

Job summary

The Buffalo Sabres organization seeks an Account Executive, Membership Service to drive ticket sales, retention and service for season ticket accounts and related ticketing needs. Responsibilities include establishing client relationships, making outbound calls, and maintaining CRM records while delivering outstanding customer service to prospects and current clients.

You'll work flexible hours including nights, weekends and holidays and collaborate with Ticket Operations Leadership to meet

Qualifications

• 1–3 years of sports sales and/or service experience.
• Bachelor's degree preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Experience with TicketMasters, Archtics, or KOR CRM systems is a plus.
• Strong organizational, time management, and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to work non-traditional hours including nights, weekends, and holidays.

Responsibilities

• Establish and maintain client relationships to ensure satisfaction and retention.
• Provide excellent customer service to prospects and current clients.
• Meet/exceed annual retention and sales goals as directed by leadership.
• Make a minimum of 60 outbound calls per day to strengthen relationships.
• Maintain accurate CRM records for current clients and prospects.
• Participate in community activities to build the sales pipeline.
• Assist in selling new season tickets, partial plans, groups and maintenance.
• Document customer complaints and resolve issues; follow up after actions.
• Respond promptly to incoming calls and maintain an organized workspace.
• Maintain knowledge of programs and events to assist customers.
• Assist in bulk mailings to season ticket members and buyers.
• Perform other duties as assigned.

Skills

Sports sales

Customer service

CRM usage

Outreach calling

Communication

Education

Bachelor's degree

Tools

Microsoft Office

TicketMasters

Archtics

KOR CRM

Job description

The Buffalo Sabres organization seeks an Account Executive, Membership Service to drive ticket sales, retention and service for season ticket accounts and related ticketing needs. Responsibilities include establishing client relationships, making outbound calls, and maintaining CRM records while delivering outstanding customer service to prospects and current clients.

You'll work flexible hours including nights, weekends and holidays and collaborate with Ticket Operations Leadership to meet