Fan Experience & Sales Programs Coordinator

Multi Company Logo; United States; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Sabres Ticket Experience

401(k) with employer matching

Paid Time Off

Wellness initiatives

Employee events

Job summary

Hockey Western New York, LLC seeks a Tickets Sales & Service Coordinator to ensure smooth fan experiences and manage ticketing-based events. You will coordinate logistics for packages, plan events, and liaise across departments to execute sales initiatives.

The role supports CRM data tracking, reporting, and presentations, with on-site game-day duties and occasional non-traditional hours. 1–2 years in sales/events is preferred.

Qualifications

• Bachelor's degree or equivalent experience required.
• 1-2 years of experience in sales, events, or administrative support.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Excellent communication skills both written and verbal, detail oriented, strong problem-solving skills and decision-making abilities.
• Ability to work non-traditional hours including nights, weekends, and holidays as needed.

Responsibilities

• Coordinate logistics for fan experiences tied to ticket sales packages (e.g., anthem skates, bench warm-ups, intermission activities).
• Plan and execute targeted prospect and member events.
• Act as liaison between ticketing staff, arena operations, and game presentation for flawless sales initiatives.
• Provide on-site support on game days for a seamless experience.
• Support sales staff with CRM lead generation, data tracking, and reporting.
• Research and apply best practices from across the NHL and broader sports/entertainment industry.
• Establish project structure including communication channels, deliverables, meeting cadence, and timelines.
• Manage multiple projects simultaneously with transparent updates for stakeholders.
• Facilitate departmental meetings, set agendas, document notes, and track follow-ups by area.
• Provide high-level administrative assistance to the Chief Commercial Officer and VP of Ticket Sales & Service.
• Prepare and process expense reports, invoices, travel arrangements, and other business-related reports.
• Draft, format, and proofread presentations, proposals, and internal/external communications.
• Coordinate calendars, schedule meetings, and support special projects as assigned.
• Maintain utmost confidentiality.
• Other duties as assigned.

Skills

Sales & Events

Administrative support

Organizational skills

Communication skills

Time management

Problem-solving

Ownership & accountability

Education

Bachelor's degree or equivalent experience

Tools

CRM software

Job description

Hockey Western New York, LLC seeks a Tickets Sales & Service Coordinator to ensure smooth fan experiences and manage ticketing-based events. You will coordinate logistics for packages, plan events, and liaise across departments to execute sales initiatives.

The role supports CRM data tracking, reporting, and presentations, with on-site game-day duties and occasional non-traditional hours. 1–2 years in sales/events is preferred.