Fan Ambassador

Orlando City SC; Orlando (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Orlando City SC is seeking a Fan Ambassador (Part-Time) to deliver exceptional guest experiences at Inter Co Stadium. You will welcome guests, check tickets, answer questions, and report issues to the Guest Experience team.

Ideal candidates have customer service experience in sports or entertainment, strong communication, and the ability to work 80%+ of home matches and events, including nights, weekends, and holidays. Must be 18+, pass a background check, and be able to work outdoors.

Qualifications

• Customer service experience in sporting or entertainment venue preferred.
• Ability to handle stressful customer service situations with poise.
• Excellent oral and written communication skills.
• Schedule availability for no less than 80% of home matches and events.
• Must be 18 years or older and able to work outdoors in varying weather.
• Must pass a background check and attain SafeSport certification.

Responsibilities

• Greet guests at gates and assist with tickets and directions.
• Deliver excellent service according to the stadium's Gold Standard.
• Provide accurate directions within Inter Co Stadium and surrounding areas.
• Engage with fans throughout the stadium and exterior Fan Zone.
• Report fan concerns to leadership in a timely manner.
• Have extensive knowledge of stadium policies and amenities.
• Communicate key messages to guests clearly.
• Maintain a professional, approachable, and empathetic demeanor.
• Be punctual and reliable for attendance and shifts.
• Collaborate with security, food service, ticket operations, merchandise, housekeeping and maintenance.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Night/weekend work

Background check

SafeSport certification

18+ years old

Job description

TITLE:Fan Ambassador (Part-Time)

DEPARTMENT:Guest Experience
REPORTS TO: Sr.Guest Experience Coordinator

FLSA: Non-Exempt, Part Time, Hourly

WHAT SETS YOU APART

Fan Ambassadors are responsible for providing an exceptional and positive experience for every guest that attends an event at Inter&Co Stadium. This may include, but is not limited to, welcoming guests at our gates, checking tickets, listening to fans' needs and providing accurate information in response, and reporting any issues and feedback to leadership within the Guest Experience Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Have a positive attitude with a willingness to assist guests and anticipate their needs.

• Deliver excellent customer service to each fan entering and leaving Inter&Co Stadium through utilization of the Club's "Gold Standard" service philosophy.

• Provide accurate directions to seating sections and key locations within Inter&Co Stadium and the surrounding areas.

• Proactively engage and interact with fans throughout the Inter&Co Stadium and exterior Fan Zone.

• Ensure that fan concerns are heard and reported appropriately.

• Have extensive knowledge of Inter&Co Stadium policies, services, and amenities.

• Assist with accurately communicating key messages to guests.

• Project an approachable, professional, and empathetic attitude.

• Punctuality and reliability are a must related to attendance and work schedule.

• Collaborate with other stadium staff including members of security, food service, ticket operations, merchandise, housekeeping and maintenance, as needed.

• Other duties as assigned.

QUALIFICATIONS

It's never just a job at Inter&Co Stadium. It's a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• Customer Service experience in a sporting or entertainment venue is preferred.

• Ability to handle stressful customer service situations with poise and professionalism.

• Excellent oral and written communication skills.

• Schedule availability for no less than 80% of Orlando City home matches, including pre-season, postseason, and cup matches. Home opener and Inter Miami matches are mandatory.

• Schedule availability for no less than 80% of Orlando Pride home matches, including pre-season, postseason, and cup matches.

• Schedule availability for no less than 80% of events held at Inter&Co Stadium (Orlando City matches, Orlando Pride matches, UFL Storm games, etc.).

• Orlando City's home opener match and Orlando City's match against Inter Miami are mandatory.

• Available to work nights, weekends, and holidays if necessary.

• Must be 18 years or older.

• Ability to work outdoors in changing weather conditions for extended periods of time.

• Ability to pass a background check.

• Ability to attain and maintain SafeSport certification.

• Must be able to stand for a minimum of 4 to 5 hours at a time.

• Must have reliable transportation and be available to work for all scheduled shifts.

• Knowledge of soccer is preferred but not required.

About Orlando City SC & Orlando Pride:

In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league's 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club's MLS debut.

The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league's championship in both the 2011 and 2013 seasons.

In October 2015, the Orlando Pride was announced as the 10th team in the National Women's Soccer League (NWSL), bringing professional women's soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club's first win.

The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team's head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.

In 2017, both teams moved into its privately-owned, soccer-specific venue - Inter&Co Stadium - located in the heart of downtown Orlando.

In July 2021, the Club - which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium - was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.

For more information on Orlando City SC and Orlando, visitOrlandoCitySC.comorOrlando-Pride.com.

We are an equal opportunity employer,and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonableaccommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department [e-mail] to let us know the nature of your request and your contact information.