Fan Ambassadors - Fan Ambassador

Orlando City/Orlando Pride; Orlando (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Orlando City/Orlando Pride is seeking a Fan Ambassador (Part-Time) to join the Guest Experience team at Inter&Co Stadium. You will welcome guests, check tickets, answer questions, and relay feedback to leadership while upholding the club's service standards.

The role requires 18+ years of age, ability to work nights/weekends/holidays, and a willingness to work outdoors in varying weather. Previous stadium/customer service experience is preferred.

Qualifications

• Customer service experience in a sporting or entertainment venue is preferred.
• Ability to handle stressful customer service situations with poise and professionalism.
• Excellent oral and written communication skills.

Responsibilities

• Have a positive attitude with a willingness to assist guests and anticipate their needs.
• Deliver excellent customer service to each fan entering and leaving Inter&Co Stadium through utilizing the Club’s “Gold Standard” service philosophy.
• Provide accurate directions to seating sections and key locations within Inter&Co Stadium and the surrounding areas.
• Proactively engage and interact with fans throughout the Inter&Co Stadium and exterior Fan Zone.
• Ensure that fan concerns are heard and reported appropriately.
• Have extensive knowledge of Inter&Co Stadium policies, services, and amenities.
• Assist with accurately communicating key messages to guests.
• Project an approachable, professional, and empathetic attitude.
• Punctuality and reliability are a must related to attendance and work schedule.
• Collaborate with other stadium staff including security, food service, ticket operations, merchandise, housekeeping and maintenance as needed.
• Other duties as assigned.

Skills

Customer Service

Stress management

Communication skills

Event scheduling

Age 18+

Outdoor work

Background check

SafeSport

Standing duration

Reliable transportation

Soccer knowledge

Job description

TITLE: Fan Ambassador (Part-Time)

DEPARTMENT: Guest Experience

REPORTS TO: Sr.Guest Experience Coordinator

FLSA: Non-Exempt, Part Time, Hourly

WHAT SETS YOU APART

The Fan Ambassador position is part of the fast-paced and exciting Facility Operations Team within the Guest Experience Department at Inter&Co Stadium. Fan Ambassadors are responsible for providing an exceptional and positive experience for every guest that attends an event at Inter&Co Stadium. This may include, but is not limited to, welcoming guests at our gates, checking tickets, listening to fans’ needs and providing accurate information in response, and reporting any issues and feedback to leadership within the Guest Experience Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Have a positive attitude with a willingness to assist guests and anticipate their needs.
• Deliver excellent customer service to each fan entering and leaving Inter&Co Stadium through utilization of the Club’s “Gold Standard” service philosophy.
• Provide accurate directions to seating sections and key locations within Inter&Co Stadium and the surrounding areas.
• Proactively engage and interact with fans throughout the Inter&Co Stadium and exterior Fan Zone.
• Ensure that fan concerns are heard and reported appropriately.
• Have extensive knowledge of Inter&Co Stadium policies, services, and amenities.
• Assist with accurately communicating key messages to guests.
• Project an approachable, professional, and empathetic attitude.
• Punctuality and reliability are a must related to attendance and work schedule.
• Collaborate with other stadium staff including members of security, food service, ticket operations, merchandise, housekeeping and maintenance, as needed.
• Other duties as assigned.

QUALIFICATIONS

It’s never just a job at Inter&Co Stadium. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:

• Customer Service experience in a sporting or entertainment venue is preferred.
• Ability to handle stressful customer service situations with poise and professionalism.
• Excellent oral and written communication skills.
• Schedule availability for no less than 80% of Orlando City home matches, including pre-season, postseason, and cup matches. Home opener and Inter Miami matches are mandatory.
• Schedule availability for no less than 80% of Orlando Pride home matches, including pre-season, postseason, and cup matches.
• Schedule availability for no less than 80% of events held at Inter&Co Stadium (Orlando City matches, Orlando Pride matches, UFL Storm games, etc.).
• Orlando City’s home opener match and Orlando City’s match against Inter Miami are mandatory.
• Available to work nights, weekends, and holidays if necessary.
• Must be 18 years or older.
• Ability to work outdoors in changing weather conditions for extended periods of time.
• Ability to pass a background check.
• Ability to attain and maintain SafeSport certification.
• Must be able to stand for a minimum of 4 to 5 hours at a time.
• Must have reliable transportation and be available to work for all scheduled shifts.
• Knowledge of soccer is preferred but not required.